Leader: Headed the Customer Success, Client Services, Professional Services, and Implementation teams. Worked directly with execs in Sales, Product, Marketing, and Engineering to continuously improve processes and operationsBusiness Strategy: Developed and executed strategy for expanding existing client ARR and LTV. Responsible for renewals and expansions. Designed/delivered demos for upsells/worked with sales to do the same for new businessChange Management | Implementation: Managed the professional services team which ran complex implementations and designed enterprise architecture. Strategized change management with clients.Evangelist: Day in and day out, communicate the value of Ordway to clients, expanding clients’ use of the platform, improving retention and growing ARR

Communicator: Translated business/functional requirements to technical setup/settings. Identified and solutioned use cases, getting buy in from the client along the journeyLearner: Quickly because proficient with CRM (Salesforce/Hubspot, general ledgers (Quickbooks, Netsuite), accounting, billing, and finance principles as we set up integrations between these systems and validated the future state processes satisfied the client requirementsDetail Oriented: Built and managed implementation and professional services projects where we ensure complex billing and revenue recognition requirements were satisfied for thousands of customers and subscriptions

Founder: Led founding team of dating app through pivots, determined prioritization of workflows and tech updates, negotiated outsourcing agreements, worked with all teams, and set milestone scheduleWearer of All Hats: Developed branding strategy, drafted communications and created marketing content, managed public relations, and conducted interviews with contractors for revolutionary dating appPromoter: Executed go-to-market strategy resulting in 1000s of downloads by promoting the benefits of the app to the press, influencers, and end-users

Implemented and led operations for a federal agency-wide travel system with 40,000 users. Managed cross-functional teams in customer service and development. Worked directly with customers to preemptively identify opportunities for improvement. Defined and documented processes to streamline workflows and ensure high-quality and consistent customer service.

Management Consulting Development Program. Projects included business operations and process improvement, system implementation and training, customer retention, customer support, etc.

Personal blog documenting my golf journey and encouraging people to pursue their passions.Check it out at www.puttinyournotice.com

Pitched, researched, and wrote 66 published articles, some with over 1,000,000 page views.https://www.businessinsider.com/author/max-rosenberg

Social Entrepreneur Corps is an economic development organization that assists local entrepreneurs in rural parts of developing countries (limited access to electricity, clean water, etc) using the self-sustaining micro-consignment model.