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Max Townsend is listed as Salesforce Sales Cloud Consultant | Project Work & Managed Services | App Building | Flow Automation and User Experience Champion | Talent Stacker at Harstine Consulting, based in Gig Harbor, Washington, United States. AeroLeads shows a matched LinkedIn profile for Max Townsend.
Max Townsend previously worked as Lead Consultant at Harstine Consulting and Salesforce Certified Administrator at Talent Stacker | Salesforce Career Development Program. Max Townsend holds Ranger from Trailhead By Salesforce.
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My experience working in a global enterprise environment supporting 350+ Salesforce users across multiple departments gave me a deep understanding of the challenges and opportunities of the platform. My passion is working side by side with end users and business partners to analyze pain points, identify needs, and deliver user friendly solutions. My out of the box thinking, pattern recognition, and excellent communication skills combined with my app building and Flow expertise will make me an asset for any project.Specialties:- Major system enhancements and new features- Flow automation and migration- Automating common tasks while improving user experience- Driving projects to completion from start to finishComplex data management projects- Troubleshooting visibility and access issues; security recommendations- Pipeline management, reporting, dashboardsExample Projects Completed:- User management automation and validation to streamline common admin tasks- Multi-object functionality for managing service partner accounts to meet audit requirements; worked closely with service partner trainers on user experience design; several custom Flows; custom reports- Global shipping integration project for revenue recovery with extensive customizations for business use case- Suite of test cases for complex implementation to ensure seamless update deployments- Customer service lead screen flow for efficiency and data hygiene- Salesforce Mobile App enhancements to reduce clicks- Price book flipper screen flow to save sales reps time when converting existing quote to new price book- Price comparison tool to easily compare product pricing between multiple eligible price booksPricing discrepancy automation to notify sales reps if quote pricing has fallen out of alignment with price book - New functionality for demo equipment ordering with custom objects and flow- Automated scalable global account territory/rep assignments functionality- Flow automation for custom campaign attribution for marketing to accurately measure opportunity influence and campaign ROI- Price Book screen flow to view pricing on SF mobile appApp Development:- Create PDF for Salesforce Mobile (Estimated Release 2024)- QuotePal (suite of discounting and sales efficiency tools) (Estimated Release 2024-2025)
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Washington, United States
- Salesforce Admin Project Work and Managed Services- Specialties: - Major system enhancements and new features - Flow automation and migration - Automating common tasks while improving user experience - Driving projects to completion from start to finish - Complex data management projects - Troubleshooting visibility and access issues; security recommendations - Pipeline management, reporting, dashboards
- Participating in live workshops around key professional development topics - Exploring best practices around Salesforce and the broader Salesforce ecosystem
Greater Seattle Area
- Serve as lead administrator for creating and building major system enhancements including multi-object processes and new features- Act as the primary point of frequent daily contact for SFDC users; provide high-quality support, develop reports and metrics as needed, quickly troubleshoot and fix production issues- Manage mass imports and exports of data; champion and help ensure data quality- Create and maintain users, roles, profiles, permission sets, price books, approval processes, automations, etc- Help manage custom data integrations with various internal data services, including order processing, invoicing, and credit management- Train users on enhancements, new functionality and conduct new user training in formal “classroom environments,” via video conferencing or other means- Establish and implement best practices with regard to system maintenance and improvements, configuration development, testing, data integrity, backups, etc- Identify patterns and work to continually improve processes and user experience
Olympia, Wa
- Adjusted teaching methodologies and approaches to students' personalities, strengths and skill levels- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussion and student-centered learning.- Observed and evaluated students' performance, behavior, and social development.
Olympia, Washington, United States
- Managed development project to create new system administration app - Gathered requirements and created user stories - User experience design with wireframes, interactive prototyping with InVision - Agile methodologies and tools including scrum, standup, Trello, Slack, Hipchat, Jira, Basecamp - Willingness to learn new tools and methodologies to meet needs of team - Training other employees and C-level executives in said methodologies and tools- Managed and helped implement automated web documentation project to improve publication efficiency and customer satisfaction - Project management and implementation - Use of git versioning tool
Olympia, Washington, United States
- Developed understanding of data security and privacy- Produced, proofread, edited and updated software product documentation and marketing content using a variety of publishing and collaboration tools- Collaborated across teams, working with sales and marketing, development, and C-level executives- Adjusting documentation language style for different audiences
- Lead, followed, or collaborated as needed in a variety of roles such as: concertmaster, orchestra member, chamber music member, violin teacher- Tailored teaching approach to students' personalities, strengths, and skill levels- Organized lesson plans and student recitals
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Max Townsend works for Harstine Consulting.
Max Townsend is listed as Salesforce Sales Cloud Consultant | Project Work & Managed Services | App Building | Flow Automation and User Experience Champion | Talent Stacker at Harstine Consulting.
Max Townsend is based in Gig Harbor, Washington, United States while working with Harstine Consulting.
Max Townsend has worked for Harstine Consulting, Talent Stacker | Salesforce Career Development Program, Verathon, Ef Education First, and Townsend Security.
You can use AeroLeads to view verified contact signals for Max Townsend at Harstine Consulting, including work email, phone, and LinkedIn data when available.
Max Townsend holds Ranger from Trailhead By Salesforce.
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