Clinical trial managment technologies are at their peak in power and sophistication. Why then are there still audit findings causing therapies to be delayed? It still takes talented individuals to run these systems well. With over 20 years experience with clinical trial managment, SterlingBio has the systems and specialized talent to bring your ETMF and CTMS back into compliance before it is delayed by an audit inspection.

Era Medical Group was started to meet the demand for cost effective weight loss therapies for individuals whose insurance did not cover the cost for the therapies.

Provided professional and enthusiastic responses to customerinquiries over phone, email, and chat. Promptly and consistently resolved customer inquiries and complaints utilizing active listening skills and empathy. Identified opportunities for process improvement and contributed to a positive team environment.

Effectively prospected, qualified, demonstrated, negotiated, and closed sales. Conducted detailed product demonstrations targeted to VP and C-level executives. Proven track record of successfully nurturing and expanding strategic accounts to drive business growth. Guided and mentored fellow sales representatives on effective outreach and sales strategies. Collaborated with the marketing team to develop targeted and effective email campaigns for relevant market segments. Consistently attainedquarterly and annual key performance indicators and quota goals.2022: 95% quota attainment ($2.2M quota)2021: 124% quota attainment ($2.2M quota)

Manage inbound sales leads and entire sales cycle from lead to contract close-out. Provide in-depth product demonstrations to key decision makers. Navigate complex enterprise cloud software sales opportunities and deliver on customer requirements.2019: 721% Sales Quota ($600k Quota)2020: 273% Sales Quota ($1.2M Quota)

Developed, managed, and supported creation of online software training programs for SureClinical apps. Developed and delivered course content, testing and role-based certification programs for all apps and platform. Assisted with development and delivery of SureClinical’s new client onboarding process. Managed remote and on-site course training staff.

Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone, email and online chat. Wrote and maintained help center web knowledge base with step-by-step processes. Tracked and logged all customer support issues in Zendesk support software and escalated issues to development team as needed. Worked with development team as a resource for testing and quality assurance. Assisted in development of video training materials.