Max Silva

Max Silva Email and Phone Number

Sales Manager @ McLaren Barcelona
Spain
Max Silva's Location
Spain, Spain
About Max Silva

My name is Max Silva, and I´m currently the Operations & Sales Executive at McLAREN BARCELONA. With over 8 years of experience, In have played various pivotal roles that have contributed to its success in the sports-luxury automotive sector.I pride myself on being a versatile and adaptable professional, capable of seamlessly bridging connections across all departments. In addition to my automotive expertise, I have accumulated over 15 years and 11,500 accredited flying hours with IBERIA, I have honed my skills across a diverse range of jet engine aircraft types. Holding the TCP certificate issued by AESA, I have also served as a Group Tutor and Instructor for 5 years at CEAE. I delivered comprehensive instruction on normal and emergency operation procedures, on-board service standards, protocol adherence, uniformity, as well as handling fires and dangerous goods (IATA CAT 6).My greatest strengths lie in my unwavering work ethic and steadfast loyalty to my company. I am dedicated to providing unparalleled customer service, constantly striving for excellence in every interaction.I look forward to leveraging my diverse skill set and experiences to continue making meaningful contributions to McLaren Barcelona's continued success.Mi nombre es Max Silva y actualmente soy Operations & Sales Executive en McLAREN BARCELONA. Con más de 8 años de experiencia, he desempeñado varios roles fundamentales que han contribuido a su éxito en el sector automotriz de lujo deportivo.Me enorgullezco de ser un profesional versátil y adaptable, capaz de unir conexiones entre todos los departamentos. Además de mi experiencia en automoción, he acumulado más de 15 años y 11.500 horas de vuelo acreditadas en IBERIA, he perfeccionado mis habilidades en una amplia gama de tipos de aviones con motor a reacción. Poseyendo el certificado TCP emitido por AESA, también he ejercido como Tutor e Instructor de Grupo durante 5 años en el CEAE. En esta capacidad, impartí instrucción integral sobre procedimientos de operación normal y de emergencia, estándares de servicio a bordo, cumplimiento de protocolos, uniformidad, así como manejo de incendios y mercancías peligrosas (IATA CAT 6).Mis mayores fortalezas residen en mi ética de trabajo y mi inquebrantable lealtad a mi empresa. Me dedico a brindar un servicio al cliente incomparable, esforzándome constantemente por lograr la excelencia en cada interacción.Espero aprovechar mis diversas habilidades y experiencias para seguir haciendo contribuciones significativas al éxito continuo de MCLAREN BARCELONA

Max Silva's Current Company Details
McLaren Barcelona

Mclaren Barcelona

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Sales Manager
Spain
Website:
cars.mclaren.com/en/super-series/765lt
Employees:
2684
Max Silva Work Experience Details
  • Mclaren Barcelona
    Sales Manager
    Mclaren Barcelona
    Spain
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  • Mclaren Barcelona
    Ops & Sales Executive
    Mclaren Barcelona Jul 2019 - Present
    Barcelona Y Alrededores, España
    As an Operation Executive in McLaren Barcelona, my tasks are (in addition to the Sales Executive ones):Process Management: Coordinate and optimize daily operational processes: especially customer service.Personnel Management: Coordinate operational employees related to daily operations.Quality Control: Ensure that quality standards are maintained in all operations.Cost and Budget Management: constantly looking for ways to improve efficiency and reduce unnecessary expenses.Strategy Development: Collaborate with all departments to develop effective sales, marketing and customer service strategies that drive business growth and profitability.Regulatory Compliance: Ensure compliance with all relevant regulations and standards.Supplier Relationship Management: Maintain strong relationships with dealership suppliers, negotiate favorable terms and conditions, and ensure an efficient supply chain.Problem Solving: Proactively address any operational issues or challenges that arise, ensuring customer satisfaction.Como Operations Executive en McLaren Barcelona, mis labores son (adicionalmente a las de Sales Executive, en resumen):Gestión de procesos: Coordino y optimizo los procesos, especialmente las que competen al trato directo con el cliente.Gestión de Personal: Coordinar el personal operativo. Control de Calidad: Asegurar que se mantengan los estándares de calidad en todas las operaciones.Control los costos operativos: busco formas de mejorar la eficiencia y reducir gastos innecesarios.Desarrollo de estrategias: colaboro con otros departamentos para desarrollar estrategias efectivas de ventas, marketing y servicio al cliente que impulsen mejoras del negocio.Cumplimiento regulatorio: Garantizo el cumplimiento de todas las regulaciones y estándares.Gestión de relaciones con proveedores: aseguro relaciones sólidas con los proveedores.Resolución de Problemas: Abordo cualquier problema garantizando la satisfacción del cliente.
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  • Mclaren Barcelona
    Sales Executive
    Mclaren Barcelona Aug 2018 - Jul 2019
    Barcelona Y Alrededores
    As a Sales Executive, my tasks are:Interact with customers, ​​answer their queries, provide information on available vehicles and help them find the car that best suits their needs and budget.Explaining vehicle features and benefits, and accompany clients on test drives to show them the performance and comfort of the car.I discuss terms of the sale, including price, financing options, and warranties, with the goal of closing the sale effectively. Maintain regular follow-up with leads, calls, send emails, and visits to maintain customer interest and close the sale.Delivery Coordination: ensuring that the car is properly prepared. Keep the inventory of available vehicles up to date, ensuring you have accurate information on models, features and prices.Build strong, long-lasting relationships with customers, providing excellent customer service before, during and after the sale to build loyalty and generate referrals.Atiendo clientes, respondo consultas, informo sobre los vehículos disponibles y ayudo a encontrar el coche que mejor se adapta a sus necesidades y presupuesto.Realizo test de vehículos, explicando sus características y beneficios, muestro el rendimiento y la comodidad del automóvil.Negocio los términos de la venta, incluyendo precio, opciones de financiación y garantías, a cerrar la venta de manera efectiva. Mantengo seguimiento regular de los clientes potenciales, realizo llamadas de seguimiento, envío correos electrónicos y realizo visitas de seguimiento para mantener el interés del cliente y cerrar la venta.Coordino la entrega del vehículo vendido, asegurando que el mismo esté debidamente preparado.Mantengo actualizado el inventario de vehículos disponibles, asegurando tener información precisa sobre modelos, características y precios.Construyo relaciones sólidas y duraderas con los clientes, brindando un excelente servicio al cliente antes, durante y después de la venta para generar lealtad y generar referencias.
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  • Mclaren Barcelona
    Brand Manager
    Mclaren Barcelona Sep 2017 - Aug 2018
    Barcelona Y Alrededores
    As a Brand Manager, my tasks were: Develop and execute effective strategies to promote and position the brand.Monitor and maintain the brand´s image across all customer touchpoints, including advertisements, website, social media, marketing materials and physical facility.Create and execute advertising campaigns and events to increase awareness and generate interest in the dealership's products and services.Conduct market research to understand market trends, consumer preferences, and competitor strategies, and use this information to inform strategic brand decisions.Together with the CEO, manage product inventory, including model selection, pricing settings, and availability of customization options.Work to build strong customer relationships and foster loyalty to the brand, through effective communication and exceptional customer service.Como Brand Manager mis tareas fueron (resumen):Desarrollo y ejecución de estrategias efectivas para promover y posicionar la marca.Monitoreo y mantención de la imagen de marca en los puntos de contacto con el cliente: anuncios, sitios web, redes sociales, materiales de marketing e instalaciones físicas.Supervisé la publicidad para aumentar el conocimiento y generar interés en los productos y servicios del concesionario, así como organización de eventos.Realicé investigaciones de mercado para comprender las tendencias del mercado, las preferencias de los consumidores y las estrategias de la competencia, y utilice esta información para fundamentar decisiones estratégicas de marca.Junto con el CEO, administré el inventario de productos, incluida la selección de modelos, la configuración de precios y la disponibilidad de opciones de personalización.Trabajé para construir relaciones sólidas con los clientes y fomentar la lealtad a la marca, a través de una comunicación efectiva y un servicio al cliente excepcional.Organicé eventos para aumentar la visibilidad de la marca y generar oportunidades de ventas.
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  • Mclaren Barcelona
    Executive Personal Assistant To The Ceo
    Mclaren Barcelona Jan 2016 - Sep 2017
    Barcelona Y Alrededores
    In order to implement the representation of the McLaren Automotive Limited brand in the Península Ibérica, my main tasks as CEO's PA were (and I continue noawadays doing partially)Manage the CEO's agenda, scheduling meetings, appointments and events.Coordinate business trips, including booking flights, accommodations, transportation, and preparing detailed itineraries.Manage the CEO's correspondence and communications, including managing and filtering communications.Prepare and review business documents, reports or presentations.Assist in the planning, coordination and monitoring of specific projects, ensuring they are completed within established deadlines and meeting quality requirements.Manage CEO expenses, including expense reporting, receipt submission, and account reconciliation.Prepare agendas, take notes and provide logistical support during meetings and conferences.Provide support in the CEO's private matters.Para implementar la representación de la marca McLaren Automotive Limited en la Península Ibérica, mis principales tareas como CEO's PA fueron (y en la actualidad sigo haciendo parcialmente)Organizar y gestionar la agenda del CEO, programando reuniones, citas y eventos.Coordinar viajes de negocios, incluida la reserva de vuelos, alojamiento, transporte y preparación de itinerarios detallados.Gestionar la correspondencia y las comunicaciones del CEO, incluida la gestión y el filtrado de las comunicaciones.Elaborar y revisar documentos, informes o presentaciones comerciales.Asistir en la planificación, coordinación y seguimiento de proyectos específicos, asegurando que se completen dentro de los plazos establecidos y cumpliendo con los requisitos de calidad.Administre los gastos del CEO, incluidos los informes de gastos, el envío de recibos y la conciliación de cuentas.Elaborar agendas, tomar notas y brindar apoyo logístico durante reuniones y conferencias.Brindar apoyo en las tareas personales del CEO.
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  • Centro De Estudios Aeronauticos Ceae
    Group Tutor & Instructor For C/A´S Students
    Centro De Estudios Aeronauticos Ceae Oct 2016 - Sep 2021
    Barcelona
    In my role as Group Tutor, I bear the responsibility for ensuring the academic advancement of the groups under my guidance.Moreover, as an Instructor, I played a pivotal role in the development of a substantial portion of the Initial Course for Passenger Cabin Crew, duly authorized by both the Agencia Estatatl de Seguridad Aérea (AESA) and the Ministerio de Transportes. My expertise centers on the critical subjects of Normal and Emergency Operation, Onboard Service, Protocol, Uniformity, as well as Fires and Dangerous Goods (IATA CAT 6).
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  • Grup V Multiservicios
    Commercial Manager
    Grup V Multiservicios Feb 2014 - Jan 2016
    Barcelona Y Alrededores, España
    As the Commercial Manager and Assistant to the General Manager, I played a pivotal role in the efficient functioning of the company.Working closely with the Manager, I took on multifaceted responsibilities, including strategic planning, project monitoring, and providing vital support for decision-making processes. My duties encompassed a wide range of tasks aimed at overseeing the company's operations and enhancing its overall management.A significant aspect of my role involved spearheading efforts to expand the company's client base by proactively seeking out new opportunities while also nurturing and retaining existing clients. This entailed developing and implementing strategies to attract new business while ensuring exceptional service delivery to maintain customer loyalty.
  • Iberia
    C/A Safety & Comfort On-Board Responsable
    Iberia Mar 1999 - Feb 2014
    Madrid, Comunidad De Madrid, España
    As a Cabin Attendant (C/A) entrusted with passenger safety and onboard comfort, I have extensive experience serving on long and mid-haul flights across a variety of aircraft, including Boeing, McDonnell Douglas, and Airbus models.My proficiency spans a range of aircraft types, including the Boeing 727-256, McDonnell Douglas MD-87, and Airbus A319/320/321, as well as the wide-body Airbus A330-200 and A340-300/600.Throughout my career, I have prioritized passenger safety and satisfaction, ensuring adherence to safety protocols while also delivering exceptional service to enhance the overall onboard experience. My diverse aircraft experience equips me with the adaptability and expertise needed to excel in any cabin environment, fostering a safe and comfortable journey for all passengers.
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  • Cotxes Diagonal, Scp
    Sales & Advertising Manager
    Cotxes Diagonal, Scp Dec 2008 - Jan 2014
    Barcelona Y Alrededores, España
    Customer Interaction and Needs Analysis:Engage with customers to understand their requirements and preferences effectively.Product Recommendation:Offer expert advice on products based on customer needs and preferences.Maintaining Communication:Maintain regular communication with customers to stay informed about their final decisions.Financial Services Support:Assist customers with administrative paperwork for financial services as needed.Handling Pre-Owned Vehicle Transactions:Facilitate car tax procedures for customers trading in pre-owned vehicles as part of payment.Managing Additional Equipment Requests:Ensure the availability and installation of any additional equipment requested by customers.Comprehensive Vehicle Explanation:Provide thorough explanations of vehicle features and functions to customers.Commercial and Administrative Documentation:Handle all commercial and administrative paperwork, including insurance and car documents.Customer Database Maintenance:Maintain and update customer databases to ensure accurate records and enable quality aftersales service.Advertisement Management:Oversee all aspects of advertisement management, including online and mail customer contacts.Car Wash Facility Management:Manage the car wash facility to ensure cleanliness and efficiency for customer satisfaction.
  • Jaguar Land Rover
    Pre -Ownerd Sales & Advertising Manager
    Jaguar Land Rover Dec 2010 - Jan 2013
    Barcelona, Cataluña, España
    As an Official Retailer for Jaguar, Land Rover, and Range Rover, representing Victor de la Oliva, I am dedicated to providing exceptional service to our customers.Customer Interaction and Needs Analysis:I engage with customers to thoroughly understand their needs and preferences, ensuring personalized assistance.Product Advisory:I offer expert advice on our range of vehicles, guiding customers to make informed decisions.Maintaining Communication:I maintain ongoing communication with customers to keep them informed and assist them in reaching their final decisions.Financial Services Support:I assist customers with administrative paperwork for financial services, ensuring a seamless process.Handling Pre-Owned Vehicle Transactions:I facilitate car tax procedures when customers offer pre-owned vehicles as part of payment.Managing Additional Equipment Requests:I ensure the availability and installation of any additional equipment requested by customers to enhance their vehicle.Commercial and Administrative Documentation:I handle all commercial and administrative paperwork, including insurance and car documents, with precision and efficiency.Customer Database Maintenance:I maintain and update customer databases to ensure accurate records and enable personalized aftersales service.Advertisement Management:I oversee comprehensive advertisement management, including web and mail customer contacts, to promote our offerings effectively.Continuous Improvement:I am committed to maintaining the highest standards of aftersales quality by staying in frequent contact with customers, fostering loyalty and satisfaction.
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  • Home Cars, Sl
    Junior Salesman & Advertising Responsable
    Home Cars, Sl Dec 2005 - Jan 2009
    Barcelona Y Alrededores
    Customer Engagement and Needs Analysis:Engage with customers to understand their needs thoroughly through in-depth analysis.Product Advisory:Provide expert guidance and recommendations to customers on suitable products based on their preferences and requirements.Maintaining Communication:Stay in constant communication with customers to keep them updated and informed, facilitating their decision-making process.Comprehensive Vehicle Explanation:Offer detailed explanations of vehicle features and functionalities to ensure customers have a thorough understanding.Advertisement Management:Oversee all aspects of advertising management, including managing online and mail customer contacts, to effectively promote products and services.Continuous Improvement:Commit to ongoing improvement by continuously refining customer engagement strategies and optimizing communication channels for enhanced customer satisfaction.
  • Tadair - Compañía De Servicios Aéreos
    Instructor
    Tadair - Compañía De Servicios Aéreos Sep 2001 - Jun 2002
    Aeropuesto De Sabadell, Barcelona
    I served as an instructor for a class of 20 students, delivering comprehensive instruction in a range of subjects including normal operation, emergency procedures, onboard service, handling of dangerous goods, CRM (Crew Resource Management), and fire extinguishing techniques.
  • Aviaco
    C/A Safety And Confort On-Board Customer Responsable
    Aviaco Aug 1998 - Jan 1999
    Madrid, Comunidad De Madrid, España
    With experience serving on short-haul flights for Douglas Company and McDonnell Douglas, I have fulfilled the role of Cabin Attendant (C/A) with a focus on passenger safety and onboard comfort.My expertise includes operating on DC-9-30 and MD-88 aircraft, ensuring a safe and pleasant journey for all passengers aboard these aircraft models.
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  • Fincas Corral S.L.
    Salesman
    Fincas Corral S.L. Oct 1997 - Aug 1998
    Barcelona Y Alrededores
    My tasks were: Client prospecting: Actively search for potential clients interested in buying, selling or renting real estate properties.Client Advice: Provide professional advice to clients on the real estate market, price trends, financing options and other aspects related to the purchase, sale or rental of properties.Property Marketing: Create effective marketing strategies to promote available properties, using tools such as online ads, social media, posters, brochures and other media.Property Visits: Organize and conduct property visits with interested clients, providing detailed information on the features and benefits of each property.Contract Negotiation: Assist clients in negotiating prices and conditions of sale or rental of properties, ensuring you obtain the best possible terms for your clients.Transaction management: Coordinate and manage the entire process of buying, selling or renting properties, from signing the contract to closing the transaction.After-sales follow-up: Maintaining regular communication with customers after completing a transaction, providing additional support if necessary and cultivating long-term relationships.
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  • Fotovision - Fotógrafos
    Operario De Fotografía Y Vídeo
    Fotovision - Fotógrafos Jun 1990 - Jul 1998
    Sant Andreu De La Barca, Barcelona
    I worked with my family's company specializing in social reporting and advertising.My responsibilities included photography using various cameras and capturing reports with a magnetic video camera. Additionally, I served as a lighting assistant, proficient in flash photography (utilizing master-slave cell) and fixed focus techniques.My experience extends to working with 35mm and medium format cameras (4.5x6) to capture high-quality images. I also have expertise in operating Betamovie, VHS, S-VHS, and Hi-8 type video recording equipment for diverse recording needs.
  • Studio 79 Fm - Radio Sant Andreu F.M
    Speaker & Disc-Jockey
    Studio 79 Fm - Radio Sant Andreu F.M Aug 1988 - Jul 1998
    Sant Andreu De La Barca, Barcelona
    I am the presenter and host of a dynamic musical variety radio program.My role involved curating the musical selection and orchestrating its seamless broadcast on air.I dedicated 2 hours per week to entertain and engage our audience with a diverse range of music.
  • Doga
    Junior Assistant - Export Area
    Doga Apr 1996 - Dec 1996
    Barcelona Y Alrededores
    Assistance in the preparation of export documents, such as commercial invoices, packing lists, certificates of origin and shipping documents.Logistics coordination of international shipments, including transportation scheduling and preparation of customs documents.Communication with international customers to provide information on shipping status and resolve any issues that arise.Research of foreign markets and analysis of export trends to identify business opportunities.Support in creating and maintaining export records, including shipping data and order tracking.Collaboration with other departments, such as sales, production and finance, to ensure efficient execution of export orders.Participation in the preparation and presentation of reports related to export activities.Monitoring changes in export and import regulations to ensure regulatory compliance.
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Max Silva Education Details

  • Tadair, Aeropuerto De Sabadell
    Tadair, Aeropuerto De Sabadell
    8,1
  • I.E.S. Frederic Mompou
    I.E.S. Frederic Mompou
    C.O.U.

Frequently Asked Questions about Max Silva

What company does Max Silva work for?

Max Silva works for Mclaren Barcelona

What is Max Silva's role at the current company?

Max Silva's current role is Sales Manager.

What schools did Max Silva attend?

Max Silva attended Tadair, Aeropuerto De Sabadell, I.e.s. Frederic Mompou.

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