Max Silverbrook Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Leading CX measurement strategy at Thomson Reuters. I drive the definition and measurement of user needs for critical customer journeys across 30+ products. As a top priority within the Design Organization, the Customer Experience Outcome (CXO) program contributes to our transition into a platform company with a strong culture of learning emphasized by cross-team collaboration, data-informed decisions, and human-centered design.I shape our CXO program vision, establish measurement frameworks, and design streamlined processes to support our team of UX Researchers, Product Analysts, and Designers and Product Managers in the end-to-end measurement journey. I effectively communicate this vision to executives and product teams for alignment and support. By coaching teams and providing toolkits and templates (e.g, jobs-to-be-done (JTBD), success metrics, benchmarking) I have helped teams to define and measure key JTBDs in a centralized dashboard, empowering data-informed product and design decisions.

Toronto, Ontario, Canada

We improve behaviour and decision (BaD) design through a deep understanding of human behaviour. We are a team of experts in human behaviour with backgrounds in behavioural economics, social psychology, data science, and neuroscience. Our mission is to apply insights and methods from behavioural science to support better decision making, improve services, and deliver measurable business results. We work alongside our partners to promote a culture of empirical thinking and experimentation while building relevant, timely, and needs-based solutions.

At Ayogo, we activate, engage and empower patients faced with challenging healthcare transitions. Ayogo's highly-scalable behavioral support platform creates value for innovative life sciences companies by helping their patients successfully transition on to therapy. Our "dynamic tailoring" technology allows us to ensure the support we provide is personal, relevant, and timely, and based on each patient's unique psychosocial context.Ayogo’s twice named among the 100 most innovative mHealth companies globally.

Toronto, Canada Area

Toronto, Canada Area

Feedback is a mobile platform that uses dynamic pricing to drive off-peak traffic and reduce food waste at restaurants.www.feedbackapp.ca

London, Canada Area

Research-based Master's applying simultaneous EEG/fMRI and behavioural testing to investigate executive function and assess consciousness during sleep.Supervisors: Dr. Adrian Owen and Dr. Lorina Naci. Thesis: A Naturalistic Paradigm to Probe Conscious Information Processing During Sleep

Toronto, Canada

Managed two behavioural studies at St. Michaels Hospital including a neuroplasticity-based web training program and a mindfulness-based cognitive therapy (MBCT) intervention, scored and analyzed neuropsychological test data, and conducted systematic reviews on the effects of HIV infection, housing, and aging on cognition.

Toronto, Canada

Department Of Urology

Master’S Degree, Neuroscience

Bachelor Of Science Honors (Bsc.H), Life Sciences

Dean’s Honour List and Graduate with Distinction