Max Stern Email & Phone Number

• Manage the IT operations for a growing and diverse hospitality company, ensuring stakeholder needs are being met• IT leader for ensuring all network devices are PCI DSS complaint by doing routine security audits, vulnerability scans, and monthly patching• Developer of technology projects, overseeing that department initiatives are getting completed on time and within budget• Work alongside executive leadership to continuously improve on IT related processes and developing business best practices• Manager of the IT department budget and staff, including 5 year capital planning• Provide tier 3 technical support as the point person for escalations

• Maintained a diverse IT infrastructure, consisting of dozens of servers and hundreds of workstations, ensuring 24/7 availability• Oversaw the local area network and office guest public WiFi• Monitored system performance and proactively resolved issues to prevent service disruption• Implemented use of new remote support tool, Splashtop, & implemented use of MFA, Authenticator• Ran quarterly vulnerability scans with Tenable/Nessus & remediate vulnerabilities• Managed the entire Office 365 admin portal & extensive use of Active Directory, Group Policy, Exchange• Converted legacy Oracle systems from using Internet Explorer to Microsoft Edge

• Created virtual machines to access legacy EHR software when Windows 7 went EOL• Helped manage the day-to-day IT infrastructure within a team, including VoIP phones, in a diverse, fast-paced, healthcare environment• Provided tier 1 - tier 2 support technical support to end-users, including 30 MD’s and 15 NP’s• Provisioned all end-user equipment with Dell imaging software• Implemented the use of SharePoint and Microsoft Teams for the organization• Provided troubleshooting of various devices, including MFPs, WAPs, POS terminals, and other peripherals

• Managed the Allscripts TouchWorks EHR platform, including training new hires on the system• Ensured HIPAA compliance by performing routine audits of the system, and attesting for meaningful use by CMS• Created patient population reports for providers to determine who could be eligible for new cardiology studies• Kept lab codes, diagnosis codes, and billing codes up to date, ensuring test rules flowed successfully through various vendor interfaces• Created all provider notes for patient visit documentation• Managed vendor relations for GE software, as well as different blood draw organizations

-Created work schedules and managed time off requests-First point of escalation if issues arised

-Foreign currency exchange for travelers and investors-Handled high volumes of cash-Followed all banking regulations