Max Stern Email & Phone Number

• Manage the IT operations for a growing and diverse hospitality company, ensuring stakeholder needs are being met
• IT leader for ensuring all network devices are PCI DSS complaint by doing routine security audits, vulnerability scans, and monthly patching
• Developer of technology projects, overseeing that department initiatives are getting completed on time and within budget
• Work alongside executive leadership to continuously improve on IT related processes and developing business best practices
• Manager of the IT department budget and staff, including 5 year capital planning
• Provide tier 3 technical support as the point person for escalations

• Maintained a diverse IT infrastructure, consisting of dozens of servers and hundreds of workstations, ensuring 24/7 availability
• Oversaw the local area network and office guest public WiFi
• Monitored system performance and proactively resolved issues to prevent service disruption
• Implemented use of new remote support tool, Splashtop, & implemented use of MFA, Authenticator
• Ran quarterly vulnerability scans with Tenable/Nessus & remediate vulnerabilities
• Managed the entire Office 365 admin portal & extensive use of Active Directory, Group Policy, Exchange

• Created virtual machines to access legacy EHR software when Windows 7 went EOL
• Helped manage the day-to-day IT infrastructure within a team, including VoIP phones, in a diverse, fast-paced, healthcare environment
• Provided tier 1 - tier 2 support technical support to end-users, including 30 MD’s and 15 NP’s
• Provisioned all end-user equipment with Dell imaging software
• Implemented the use of SharePoint and Microsoft Teams for the organization
• Provided troubleshooting of various devices, including MFPs, WAPs, POS terminals, and other peripherals

• Managed the Allscripts TouchWorks EHR platform, including training new hires on the system
• Ensured HIPAA compliance by performing routine audits of the system, and attesting for meaningful use by CMS
• Created patient population reports for providers to determine who could be eligible for new cardiology studies
• Kept lab codes, diagnosis codes, and billing codes up to date, ensuring test rules flowed successfully through various vendor interfaces
• Created all provider notes for patient visit documentation
• Managed vendor relations for GE software, as well as different blood draw organizations

-Created work schedules and managed time off requests-First point of escalation if issues arised

-Foreign currency exchange for travelers and investors-Handled high volumes of cash-Followed all banking regulations