Max Sydow Email & Phone Number

Grapevine, Texas, United States

Gather data and assemble reports to support sales operations. Analyze trends in market share to inform inventory allocations for nationwide network of dealerships.

Dallas, Texas, United States

• Developed SQL queries and procedures from CRM, call center, and customer chat management systems data as a basis for creating descriptive dashboards.• Provided ad-hoc analyses to inform customer journey experience improvement recommendations for Sales, Retention, and Technical Support VPs and contact center managers. • Automated 1-2 hours of daily tasks, including query adjustments, table updates, Excel tasks, report uploads, and email communication with Alteryx, saving $12K/ yr. in labor costs and reducing data manipulation errors by 90%.• Led Power BI adoption for 100+ Sales, Retention, and Support leaders, unifying 50+ dashboards to a single repository and enabling deeper data insights. • Reduced call transfers and repeat rates by 20% with machine learning tools like Python & Power BI, improving the customer journey, revenue tracking, and targeted sales training.

Irving, Tx

• Identified and analyzed trends from account management, call history, and network testing systems data to pinpoint recurring issues and their root causes, leading to a less than 5% rate for unnecessary call transfers and support tickets. • Developed solutions for fiber optic internet, video, and voice customers, maintaining 90% satisfaction rates from customer surveys, an efficient client resolution time, and averaging $500 in additional revenue each month from upselling strategies.

Coppell, Texas, United States

• Maintained value recovery QC and production SLAs by performing data erasure, hardware repair, and re-imaging of offloaded IT equipment.• Researched and developed production-level job aids for data erasure procedures on new and atypical devices, alleviating 10% of higher-level engineering workload.• Took on lead roles consulting with process and technical engineering on initiatives to re-organize the laptop and new build-out of mobile device processing areas.

I was employed part time as an undergraduate assistant under one of my professors testing photomultiplier tubes for output over time, and thermal variation consistency for different manufacturers. The effort was to go towards a larger collaboration studying the role of B mesons in CP violation, and decay modes in particle physics. Federal funding for the experiment was cut before it could be realized. My duties included building a light resistant box, construct an array of RC filter base circuits, connect an optical pulse generator to the array, connect a PLC stack of discriminator and multichannel analyzers to a GPIB of a PC, write histogram sorting code in C++ including standard 5% error, chi-squared, least squares comparison to normal distribution, and visually display results with error bars and lines of fit. A previous student constructed an EM insulated testing box for output vs. thermal variation. I made some simple photonic blocking modifications to this aparatus, but the effort served mostly as my introduction while I continued to gather data under the guidance of a post doctoral researcher and doctoral candidate.

Assembled scintillator based detector components for MINOS - Main Injector Neutrino Oscillation Search project. I used basic and power tools to make sheet metal casing, cut scintillator strips, inlay fiber optic cabling in an off campus factory consisting of about 20 staff members. We mixed epoxy on site, used an active track line epoxy injector to seal casing and inlay fiber cabling, and a fly cutter with micron precision. Vacuum sealing was used to enforce sealing. Our modules were shipped to a cosmic ray shielded mine situated half mile underground in northern Minnesota - we made over a thousand of these horizontally stacked plates as the length of the detector was approximately 100m.

Master Of Science In Data Analytics

Projects: Parametric Testing - T-test, ANOVA and Chi-Squared for A/B and group independence. Linear and Random Forest Regression –.

Bachelor Degree, Data Management And Data Analytics

Activities and Societies: Udacity Nanodegree in Data Analytics. Project work involving Excel, Visio, SQL, Oracle DB, Java, Python (Numpy.

Bachelor Degree, Mathematics, Physics

Activities and Societies: Society of Physics StudentsDouble major, 2 degrees. Math Completed a 3 chapter research thesis on the Radon.