RESPONSIBILITIESProvide middle-office support (comprising documentation completeness, Know Your Customer (KYC) reviews, and name screening) to smooth onboarding of >20 new clients and process >60 renewals every year to Unit Trust and Private Mandate account relationships.Deploy Bank of Singapore guidelines and policies to execute onboarding within acceptable turnaround time.Continuously identify improvement opportunities within account opening and product onboarding – trouble-shooting and resolving operational challenges to ensure timely completion.Institute sufficient controls to mitigate operational risk and avoid breaches by aligning local systems and processes to those deployed in Singapore headquarters.Furnish ongoing guidance to team members to upskill knowledge of Bank’s policies and procedures.ACHIEVEMENTSSpearheaded data migration project for 76 active clients and >26K inactive clients over 7-year retention period.- Cleaned data from local transaction system.- Orchestrated accurate data transfer to Bank’s proprietary system BOSCOS as golden source of all client data. - Coordinated data mapping and User Acceptance Test (UAT).- Promoted project to live system within <1 year.

RESPONSIBILITIESReviewed up to 15 client profiles per month for new account opening and KYC refresh.Ensured accurate presence of required information and documentation that complied with country regulations and Bank’s standards.Monitored, planned, and executed actions for expiring KYC records to prevent past-due entries.Applied sound ethical judgment regarding clients’ personnel and business conduct to assess risks, enabling appropriate business decisions on client relationships.Escalated and transparently reported control issues.

RESPONSIBILITIESCo-led up to 18-person team in high-volume processing hub, while optimizing workflows and improving efficiency. Updated Corporate and Personal Banking client data during onboarding and profile refreshes.Ensured correct data within systems for proper client identification and accurate risk assessment.Verified and determined completeness of documentation supplied during account opening and account updates.Executed KYC, Anti Money Laundering (AML), and Sanction Countries checks on clients.Reviewed client risk ratings and assessed applicable adverse news watchlists, securing proper sign-offs as required.Tracked documentation deficiencies to adhere to service levels and minimize customer complaints.Performed updates of clients’ signatures and authorization mandates.Equipped guidance to, and addressed myriad client queries from, Relationship Managers.Reported progress on task completion, contributing to center’s overall productivity.Participated in projects by raising operational requirements for process enhancement and automation, and conducting UAT prior to systems deployment.ACHIEVEMENTSSpearheaded process improvements that reduced processing time by 30%, increased daily productivity by 20%, and lowered error rates by 15%.Recommended automation of earmarking and direct remittance of client funds to IRAS – reducing process that otherwise consumed half a day’s manual effort.Transformed process for audit confirmations, lowering risk of up to 50% of mails lost in transit and receipt delays by clients.Pursued automation of signature scanning process and signature mandate setups.Furnished operations requirements to simplify and automate creation of companies with single directors and sole proprietors with MyInfo.Supported frontline officers with iPads to capture customer documentation at branches, which eliminated manual scanning and simplified documentation reviews.

RESPONSIBILITIESDrove activities to generate sales of Dell products to Malaysian corporate clients and penetrate local government contracts.Planned call plans, developed strong client relationships, provided accurate quotations, performed up- and cross-selling, and orchestrated active follow-ups to close deals.Collaborated with outside sales representatives and distributors to acquire new opportunities and retain existing clients.Conducted regular business reviews to derive accurate sales funnel, forecast decisions, and formulate recovery strategies.