Max Tsui Email & Phone Number

Great Toronto Area

Overview: Accomplished professional with expertise in facilitating values-driven learning programs, developing SOPs, and supporting process enhancements. Proven track record in coordinating comprehensive training projects and contributing to successful marketing initiatives, with a key role in planning and managing major annual events for 600+ partners over five consecutive years.•Facilitate values-driven learning programs (SOPs) and workshops (In-Class Training) that strengthen… Show more Overview: Accomplished professional with expertise in facilitating values-driven learning programs, developing SOPs, and supporting process enhancements. Proven track record in coordinating comprehensive training projects and contributing to successful marketing initiatives, with a key role in planning and managing major annual events for 600+ partners over five consecutive years.•Facilitate values-driven learning programs (SOPs) and workshops (In-Class Training) that strengthen partners and build competencies and knowledge•Develop and maintain store Standard Operating Procedures including all digital and print educational and training material.•Support the development and implementation of new store processes and efficiencies.•Coordinating and overseeing a comprehensive training project, involving close collaboration with interdepartmental teams to achieve targeted outcomes. Key objectives encompass a range of activities, including but not limited to the development of beverages, adapting recipes in response to supply chain dynamics, and ensuring seamless project execution. •Identify individual and team skill gaps and work with operations to conduct needs assessments to determine ongoing training and development requirements;•Assist in the development and implementation of specific training programs to improve operational performance based on the feedback. •Played a key role in supporting marketing initiatives by actively contributing to the creation of production shots, encompassing both photos and videos tailored for commercial advertisements and social media platforms. Demonstrated proficiency in meeting specific requirements for diverse occasions and unique marketing needs.•Contributed significantly to the success of the company's major annual event for 600+ partners over five consecutive years. Led planning, management, and production efforts, ensuring the delivery of exceptional final results for this significant corporate gathering. Show less

Overview: Managed a region of 7 locations included 80+ co-workers and generated 4+ million in total sales yearly, with responsibility for all revenue growth, budget, operations, personnel, and administration activities.Selected Accomplishments:•Service Award of the year 2019•John Maxwell Leadership Certification•1 of top 5 Company-wide training officerKey Responsibilities:•Oversees Daily Operations: Planned, followed-through, and communicated daily tasks… Show more Overview: Managed a region of 7 locations included 80+ co-workers and generated 4+ million in total sales yearly, with responsibility for all revenue growth, budget, operations, personnel, and administration activities.Selected Accomplishments:•Service Award of the year 2019•John Maxwell Leadership Certification•1 of top 5 Company-wide training officerKey Responsibilities:•Oversees Daily Operations: Planned, followed-through, and communicated daily tasks with managers and team members. Resolved escalated customer issues, incident reports, and legal actions.•Revenue Growth & Budget Control: Initiated and implemented strategic plans to achieve steady revenue growth resulting in 25% increase across the region in comparison to the previous year. Proactively managed the regional budget including P & L responsibility, payroll, and expenses.•Training & Coaching: Conducted both weekly training seminars (for two regions) and on-site coaching for team members to ensure regulatory and quality standards complied throughout the regions.•Team Build/Recruit/Performance Management: Demonstrated leadership and managerial ability to achieve target by hiring, training, and developing team members. Show less

Toronto, Canada Area

Overview: Supervised 3 to 4 sales representatives in telecommunications store generating $140K+ in sales, to ensure quality customer service and optimize operations and revenue, while providing exceptional leadership. Selected Accomplishments:•Received Award of Excellence twice, plus complimentary travel and stay in Cancun and Mayan Riviera in 2014 and 2015 respectively, in recognition of outstanding sales and personnel management.•Consistently met monthly sales targets… Show more Overview: Supervised 3 to 4 sales representatives in telecommunications store generating $140K+ in sales, to ensure quality customer service and optimize operations and revenue, while providing exceptional leadership. Selected Accomplishments:•Received Award of Excellence twice, plus complimentary travel and stay in Cancun and Mayan Riviera in 2014 and 2015 respectively, in recognition of outstanding sales and personnel management.•Consistently met monthly sales targets while forging strong client relationships and communicating effectively. Key Responsibilities:•Customer Engagement: Demonstrated outstanding ability to engage clientele, assess interests, and recommend products and services accordingly, optimizing store revenue.•Sales Reporting: Routinely reported effective and ineffective sales strategies, promotions and campaigns to upper-level management in constructive manner to allow for appropriate changes suited to business interests.•Training & Development: Monitored sales representative performance to provide recommendations to better service, while allowing for autonomy and independent customer engagement to independently strengthen skills.•Product Knowledge: Demonstrated comprehensive knowledge of tangible and intangible telecommunications products and services to clearly communicate value to staff and customers, resulting in increased sales. Show less

Taipei City, Taiwan

•Ensure a high level of client service by responding to inquiries, concerns, and requests. •Built and maintained strong relationships with real estate agencies.•Responsible for researching and evaluating loan applicant's financial status, references, credit and ability to repay loan.•Contributed to the success of department by actively identifying potential clients.