Max Unger Email & Phone Number

Washington, District Of Columbia, United States

Washington DC-Baltimore Area

Washington, District Of Columbia, United States

Washington DC-Baltimore Area

• Crafted and implemented a selection process to assess 300 employment candidates annually for student employment positions, providing a full complement of staff to sustain office operations.
• Conducted biannual performance evaluations on 50 employees, delivering prescriptive and constructive feedback to improve office workflows.
• Supervised customer service center operations by assisting junior staff in resolving 25 inquiries from prospective students and families per day, providing complete and accurate information to the next generation of GW.
• Delivered information sessions to 150 visitors per day, serving as a first point of contact for prospective GW families.

Washington, District Of Columbia, United States

• Collaborated with an assigned instructor to plan and deliver curriculum, connecting first-year students with pertinent educational and co-curricular resources within the School of Business.
• Consulted individually with an average of 19 students per semester, serving as a primary point of contact regarding their adjustment to university-level academics and their future on-campus student experience.
• Conserved the delivery of course content to enrolled students during an unexpected mid-semester transition of instructors, mitigating widespread angst and yielding uninterrupted learning.
• Conducted interviews to screen 10 student employment candidates and one professional staff candidate, capacitating the selection of premier candidates for vacant office positions.

• Executed a complete overhaul of talent acquisition processes by developing and implementing redesigned candidate assessment best practices, providing higher quality hires to support office operations.
• Oversaw recruitment and assessment of 300 applicants for 10 student employment positions by leveraging a behaviorally anchored rating scale to evaluate candidates, certifying a full complement of staff to sustain.
• Employed Salesforce and Banner to diagnose 25 application processing issues raised by applicants awaiting their admissions decisions per day, guaranteeing accurate and complete applicant information for Admissions.
• Communicated politely and clearly to Welcome Center visitors, providing accurate and pertinent information regarding university programming and operations, easing their college search process.

• Coached undergraduate students in individual and group settings regarding resume and cover letter writing, opportunity-searching, interviewing, and offer negotiation, promoting active career readiness strategies.
• Prepared and delivered informational presentations to Business Leader Development Program classes of first-, second-, and third-year students, informing them of resources offered by the Career Center.

Washington, District Of Columbia, United States

• Constructed and executed a personalized and flexible six-stop tour route, supporting GW’s prospective students by educating them about their potential GW experience.
• Absorbed pertinent university-related information, fostering a pointed and informative on-campus visit experience.
• Leveraged excellent public speaking skills, communicating accurate university-related information to campus visitors, enabling them to make an informed college decision.