Max Walker Email & Phone Number

Max Walker is a Duty Manager at Compugen Ltd..

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  Duty Manager

  Compugen Ltd.

  Dec 2016 - Present - Richmond Hill Ontario

  Client call-backs to update ETA of technicians and parts Fulfillment of specific client requests Coordinates the appropriate use of resources i.e. technicians with required computer parts and availability Escalate issues concerning part availability, customer inquiries, technicians performance, and Service Level Agreement compliance Update managers and technicians on parts availability, back-orders, technician activity, attendance reporting and customer concerns Ensure all calls are dispatched in a timely manner with the proper resources Review daily schedules for reassignment of technicians Ensure all Service Level Agreements are met Advise managers on the appropriate skills needed and forecast what skill sets will be required Fulfill requests from sales department for information required for tenders

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  Marc Garneau Collegiate Institute