• Performance management of sub-contractors on the Work Place Learning and SSU (ESF) Contracts.• Mobilisation and management of Apprenticeships external delivery. Devised and implemented Supply Chain Management model, Quality validation processes, Commissioning, Due Diligence and Monitoring Visits.• Devised and implemented Supply Chain Framework across the organisation and implemented functional Project Management toolkit into performance management mechanisms.• Centralised and standardised Reporting functions across all contracts.• Monitored and enhanced the performance of delivery partners through effective partnership and caseload management - issuing Performance reviews, reports and attending performance review meetings.• Attendance at funder meetings on contractual compliance and consequent integration into delivery, to be passed onto partners and embedded into delivery.• Re-profiling, constructing SLA’s, budgeting and financial management.• Issue of MI and data to all providers, detailing levels of performance.• Analysis of MI in order to identify emerging patterns and trends in order to enhance performance.

• Relationship Management of up to 15 sub-contractors across several contracts, ensuring delivery paperwork is completed to a high standard, on time and to profile.• Monitoring the effectiveness of delivery partners - issuing Performance reviews, reviewing delivery against profile, re-profiling and attending regular performance review meetings.• Devised Delivery Model and implemented documented procedures for new ‘Work Place Learning’ & ‘Flexible Support Fund’ contracts.• Maintenance of several Project databases, internal and external.

• Project Management and co-ordination of several projects within the Employability sector including Future Jobs Fund, Community Gold and Work Programme.• Responsible for claim submissions on a monthly/quarterly basis relating to delivery achieved.• Responsible for budgeting and profiling of projects.• Divisional lead on implementation and adoption of Oracle CRM system.• Lead on reporting delivery achieved across projects, incorporating advanced Oracle CRM reporting.• Line management of apprenticeship staff.• Devised and implemented all internal divisional process across Employability projects.• Direct contact with lead accountable bodies, subcontractors, employers and clients.

• Building and maintaining relationships with clients, directly liaising with large repeat business.• Devised and implemented process and structure centralising Sales & Marketing division across the company.• Training telemarketers and off site Skills Advisers to use internal CRM system and briefing staff on projects, delivery targets, goals and objectives.• Setting bonusable objectives, benchmarking performance and determining bonuses.

• Update and structuring of website including editorials and product review.• Maintenance and coordination of staff.• Promotion of company services to potential customers.