Max Wan Email & Phone Number

Guangdong, China

Shenzhen, Guangdong, China

• Managed 3 out of top 10 enterprise accounts, grew YOY shipments volume under the impact of COVID 19• Increased user stickiness by driving product adoption rate from 20% to over 85% through platform demo,technical support and onsite visit• Problem-solved for clients and achieved high NPS and client retention• Improved internal process and empowered client with data analysis• Led team to achieve company OKR (client NPS, net revenue, product adoption, etc.)

Shenzhen, Guangdong, China

• Coordinated with cross-functional team, clients and partners to ensure on-time delivery• Performed daily operation tasks, tracked shipment status, and identified and resolved shipmentexceptions• Reviewed shipping and customs documents to ensure smooth customs clearance and cargo release• Issued invoice and ensured on-time payment to avoid financial leakage

Fort Collins, Colorado Area

• Conducted comprehensive research on growing trends, past experience, and future success potential in the label industry, with a focus on sticker.• Collaborated with team member, executives, and CEO to identify goals, analyze product, growth areas, and recommended focus area to maximize profits.• Created a strategic plan and outcomes, which based on customer & market, product, operations, and people, with detailed executable steps and timeline, and offered a professional presentation.

Fort Collins, Colorado Area

• Conducted over 500 marketing surveys Independently.• Coordinated the meetings and discussions of the two teams in China and the US and helped improvecommunications.• Developed and updated the business canvas model.• Created the students and parents’ feedback procedure Independently by developing the standardized questions.• Developed the pricing model based on the marketing strategy and did the competition marketing research.

Jiangxi, China

• Assisted the chief engineer to manage the construction work of the underground parking structure in a 200- meter high office building project.• Managed the daily work schedules and supervised the construction workers.• Communicated the construction requirements to the workers and ensure the tasks are completed on time.• Worked with the engineers to inspect the construction parameters to meet the design specifications.

Master’S Degree, Business Administration And Management, General

Activities and Societies: Co-executive officer of GBN (Global Business Network) Organization Office of GAIA (Global Awareness.

Bachelor’S Degree, Civil Engineering