Max Ward Email & Phone Number

Alexandria, Va, Us

Washington, Dc, Us

Lead engineer for all Microsoft Azure services utilized by and for the university.

Arlington, Va, Us

• Led the design and implementation of on-premises and cloud infrastructure solutions encompassing Microsoft Azure Government and Commercial, VMWare vSphere, Watchguard firewalls, cisco switches and Unifi access points.• Designed and implemented high availability and disaster recovery solutions leveraging Azure Recovery Services, and Microsoft Azure Backup (MABS).• Provided technical leadership and mentorship, fostering a culture of innovation and continuous learning.• Automated infrastructure provisioning, configuration management, and deployment processes utilizing Azure services as provided by the G5 license tier and PowerShell scripting.• Implemented and configured Microsoft Sentinel and Nessus as the central platforms for security monitoring and incident management.• Maintained and optimized the company’s hub and spoke network topology, creating VLAN standards, routing protocols, firewall policies, access control lists and a Microsoft Entra identity-based VPN backed by MFA policies for remote access. • Oversaw legacy ERP systems, and design/manufacturing application servers, working with application owners to troubleshoot issues and provide insight to how the systems interacted with the environment.• Designed, tested, and implemented Intune Mobile Device Management for all company owned and BYOD iPhone and Android devices.• Lead infrastructure team members and consultants with the migration of virtual servers from three secure datacenters to an Azure Government tenant.• Implemented and maintained knowledge base (IT Glue) and recorded site topologies, device configurations, password locker, and associated network documentation.• Completed the migration for the organization to modernized Entra-joined endpoints, backed by Intune (endpoint management), Defender P2 (security and compliance) and Conditional Access policy (access control).

Alexandria, Virginia, Us

• Provided remote and onsite support for 40+ companies.• Created and maintained knowledge base documentation for each client’s environments, password lockers, configurations, and routine operational procedures.• Trained and mentored tier 1 technicians in routine operations, allowing higher level engineers to be able to focus on larger projects.• Performed monthly security audits to include penetration testing, security awareness campaigns and network/system log auditing.• Created and deployed anti-phishing and anti-spam policies with the Microsoft Security and Compliance center.• Utilized PowerShell to automate routine procedures within O365, Exchange, and SharePoint, reducing task time by up to 90%.• Automated workstation and server patching for 800 devices, using both Intune and N-Able• Designed, built, tested, and implemented Azure AD environments, complete with SharePoint, EPM, Conditional access, Sec & Comp, and MCAS, taking organizations 100% to the cloud, allowing them to operate anywhere and be managed, removing the need for any onsite servers.• Deployed and configured firewalls, managed switches, and access points.• Created, and maintained VPN connections for SonicWall, Meraki, and Ubiquiti devices.• Created and maintained Virtual Servers using both VMWare and Hyper-V.• Maintained, audited, and tested backups for 40+ Servers and SAAS platforms.

Alexandria, Virginia, Us

• Provided phone and desk side support for 2000+ government enterprise users.• Collaborated with multiple IT teams on implementing NIST compliant Group Policy baseline configurations, increasing CIS-CAT scores to 82%.• Designed, built, tested, and implemented PowerShell based applications for helpdesk technicians optimizing routine operations, reducing task time by 80%.• Oversaw, and lead the effort of the migration from Windows 7 to Windows 10 for 1200+ devices.• Lead a collaborative effort with multiple IT Teams on implementing and deploying ServiceNow for the enterprise.• Lead training classes for both new and ongoing platforms.• Designed, built, tested, and deployed the SCCM platform for the whole organization.• Designed, built, tested, and implemented, automated workstation imaging using SCCM, reducing deployment time by 75%.• Implemented Automatic Application distribution and deployment.• Provided dedicated technical support for the judicial branch of Alexandria city for 2 years.• Migrated 1200+ devices from WinXP to Win7 by means deploying replacements and/or upgrading Operating systems.• Created and implemented standard operating procedures and documentation for financial systems.• Oversaw inventory management for all IT equipment.

Fort Mill, Sc, Us

• Providing on-call and scheduled technical support for numerous commercial and government customers including, Long and Foster Realty, NY Life, Citimain, Target, Home Depot, Harris Teeter, Mitre corp., The Social Security Administration, State and Local police departments / 911 Call Center, and Walmart HP Photosmart• Troubleshooting and repairing all facets of client IT Enterprise operation, including performing hardware installs, corrective maintenance, preventative maintenance, firmware upgrades, software upgrades, software installs, and software corrective maintenance on desktop workstations, networking equipment, security systems, telecommunications control systems, a diverse array of printers, commercial point of sale equipment and their peripherals• Interacting directly with customers on site, keeping them up to date on the status of their equipment and providing advice for future problems• Working with ticket systems, EFS & Clearvision• Independently managing time and resources to meet SLA requirements in a timely manner with very little direct management oversight• Working extensively with ticket expediting and escalation, cooperating and collaborating with help desk, managers and customers to resolve issues as quickly and efficiently as possible

Allentown, Pa, Us

•Provided Info System Support for local branches, including printer, network, workstation and server setup and maintenance•Repaired, and appraised recycled electronic equipment in warehouse for sale on Ebay•Created and maintained Hard Drive Wiping arrays for PATA, SATA, and SCSI drives

•Re-Image servers using Norton Ghost•Upgrade server database using approved software applications & scripts•Configuring Cisco routers to ABC Specifications•Troubleshooting network connections, windows configuration errors & hardware malfunctions•Installing new hardware meeting DMV specifications•Editing / running installation scripts on DMV terminals

Us

•Internship•Provide local office and remote site support for workstations, printers and network equipment•Daily maintenance and virus removal on the clubs’ computer lab PCs•Creating group policy configurations and active directory listings