Max Weber Email & Phone Number

Cleveland

My job is to provide customers with professional service and assistance. Such tasks include making hotel and catering reservations for inbound and outbound aircraft, and processing customer purchases and fuel transactions; all while working closely with line service personnel and pilots, ensuring all customer service needs are met. The Customer Service Representative is the first point of contact for clientele arriving at our facility. You will get the opportunity to interact with many… Show more My job is to provide customers with professional service and assistance. Such tasks include making hotel and catering reservations for inbound and outbound aircraft, and processing customer purchases and fuel transactions; all while working closely with line service personnel and pilots, ensuring all customer service needs are met. The Customer Service Representative is the first point of contact for clientele arriving at our facility. You will get the opportunity to interact with many large corporations’ flight departments and high profile clients. Show less

Cleveland, Ohio, United States

FBO at Cleveland Hopkins International Airport where I will act as the primary liaison between the company and its customers. Perform tasks associated with the coordination of logistics for aviation customers.Greet customers in a friendly, professional mannerCheck in and register customers and determine their specific needsMaintain customer communication by telephone, radio and in personDispatch responsibilities such as coordinating services between customers and line service… Show more FBO at Cleveland Hopkins International Airport where I will act as the primary liaison between the company and its customers. Perform tasks associated with the coordination of logistics for aviation customers.Greet customers in a friendly, professional mannerCheck in and register customers and determine their specific needsMaintain customer communication by telephone, radio and in personDispatch responsibilities such as coordinating services between customers and line service personnelInvoice for services provided and handle the reconciliations of all gallons sold versus pumpedMake necessary reservations and arrangements, including hotel and car reservationsDrive passengers and/or pilots to and from requested locations such as hotels, restaurants, etc.Receive and record all credit card receipts and cash receiptsKeep work area neat and cleanPeriodically inspect and organize facilities and replenish amenities and beverages.Assist line service when needed for services such as wing-walking and security escortsInitiate emergency response procedures when required. Show less

Cleveland, Ohio, United States

Promoted and up-selling the Company’s services and products to aircraft passengers and crew. Handled and coordinated customer service requests in a professional and courteous manner.Processed customer purchases and fuel transactions in accordance with procedures.Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.Maintain working knowledge of Signature’s facilities, services… Show more Promoted and up-selling the Company’s services and products to aircraft passengers and crew. Handled and coordinated customer service requests in a professional and courteous manner.Processed customer purchases and fuel transactions in accordance with procedures.Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.Assisting pilots with airport, landing, and current weather information.Initiating emergency response procedures for aircraft in urgent or distress situations.Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.Other duties as assigned.ESSENTIAL JOB FUNCTIONSThe following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise.Excellent telephone and customer service skills.Ability to communicate (both written and orally) in English.Excellent typing skillsProficient in computer operations (internet, email, word).Knowledge of radio procedures and protocols preferred.Handle and prioritize multiple projects concurrently.Prior experience working in an airport or Fixed Base Operation. Show less