• Develop and document workflows that allow for greater efficiency; also configure the QBO Workflow management system to refine workflows and engagements across business units• Lead configuration updates on existing asset management application according to pertinent business needs• Created and now utilize a staffing model for the Operations Team; document staff productivity levels via Power BI, leveraging project management data from Jira• Devise processes to forecast staff… Show more • Develop and document workflows that allow for greater efficiency; also configure the QBO Workflow management system to refine workflows and engagements across business units• Lead configuration updates on existing asset management application according to pertinent business needs• Created and now utilize a staffing model for the Operations Team; document staff productivity levels via Power BI, leveraging project management data from Jira• Devise processes to forecast staff resources to support clients for the upcoming year based on the operations calendar, past needs and reductions in overhead stemming from process improvements• Supervise each project team to meet requirements; develop business rules documents, functional detail documents, project cost estimation worksheets and project plans featuring applicable milestones• Converted capitalization reports from MS Excel to Power BI and developed custom Power BI report solutions used across the company to ensure precise time tracking as it related to resources and projects Show less

• Offered comprehensive administrative support for the IBM Campaign Manager (Unica) application• Acted as Project Manager to lead marketing database enhancements required by the Campaign Management Team• Served as the departmental Power BI Lead; developed reporting solutions to replace existing manual reporting processes • Led training for each area’s power users to help them craft ad-hoc reports using a published dataset

• As a key member of the Business Intelligence Reporting Group, analyzed business requirements associated with reporting needs and developed report requirement documents with mapping details and selection criteria• Functioned as the Hiring Manager of the BI BSA Team, acting as a personnel manager to lead performance assessment, review of time billed by each BSA, along with staffing and workload management processes• Managed BSA Team book work, finalizing priorities per project or ticket… Show more • As a key member of the Business Intelligence Reporting Group, analyzed business requirements associated with reporting needs and developed report requirement documents with mapping details and selection criteria• Functioned as the Hiring Manager of the BI BSA Team, acting as a personnel manager to lead performance assessment, review of time billed by each BSA, along with staffing and workload management processes• Managed BSA Team book work, finalizing priorities per project or ticket to be completed• Supported business clients, offering SWAG estimates needed for project CBAs as needed• Constructed dashboards and reports using Cognos and Power BI to construct dashboards and reports that illustrated key performance indicators (KPIs) such as status and billing hours per project• Seamlessly led a transition from Waterfall methodology to Agile• Coordinated projects using Team Foundation Server to support user story development, grooming and dedication to sprints• Joined with other managers in the Business Intelligence Reporting Group to assess levels of forward movement and work towards greater progress Show less

• Directed the operations of four Analysts, working together to tend to each client’s marketing needs• Held regular team status meetings and individual one-on-one mentoring sessions with each supervisee• Tasked as a Lead to onboard four new Oracle databases; was also Campaign Team Lead to oversee a workload and varying client needs in order to ensure smooth campaign development and execution• Liaised with clients to define projects’’ business rules relevant to segmentation and… Show more • Directed the operations of four Analysts, working together to tend to each client’s marketing needs• Held regular team status meetings and individual one-on-one mentoring sessions with each supervisee• Tasked as a Lead to onboard four new Oracle databases; was also Campaign Team Lead to oversee a workload and varying client needs in order to ensure smooth campaign development and execution• Liaised with clients to define projects’’ business rules relevant to segmentation and campaigning for marketing brands• Joined with Developers to follow the Software Development Life Cycle (SDLC) for code development in all projects• Developed SQL audit scripts to validate post-production processing of data targeting, disposition and cube assignments on Oracle and Netezza databases using Toad and WinSQL • Worked across work streams including client services, database development and marketing BSAs as a subject matter expert (SME) for data processing and marketing • Developed and maintained reports in Business Objects to support client needs and to detail QA results from each marketing campaign• Created views in SharePoint to monitor issue ticket inventory and manage resolution throughput; also used this to create lists in SharePoint to offer client and BSA view of campaign tasks • Monitored due and completion dates of individual deliverables to allow for sound workflows• Aided team in devising campaign flowcharts in Unica, acting in a team administrator capacity Show less

• Produced Unica flowcharts to develop mail files according to important business rules• Launched the use of self-created ETL processes for inbound and outbound files via Informatica• Onboarded new client databases encompassing 100+ inbound data sources and 50+ campaign flowcharts• Finalized quality assurance (QA) steps for individual campaigns to ensure business rules for each were met