Max Wong Email and Phone Number

Google Tag Manager/Google Analytics Specialist- Maintain and ensure proper implementation of cross-platform and cross-device Digital Analytics tooling.Administer Google tag management.- Understand omnichannel user behavior, conversion data, customer journeys, funnel analysis, and multi-channel attribution.- Provide data and insights for dashboards and reports for various business areas to help measure the business performance and customer engagement.- Analyze available data to identify and quantify customer behavior and translate this into recommendations for traffic generation, marketing, merchandising content, and customer service.- Promote a culture of user-centric and data-driven decision-making and advocate customer experience best practices.- Understand omnichannel user behavior, conversion data, customer journeys, funnel analysis, and multi-channel attribution.- Hands-on experience with Search Engine Marketing (SEM), Google Ads, Paid Search, Performance Marketing, Pay-Per-Click (PPC), Google Analytics, Google Tag Manager.

VIP Team- Maintaining positive relationships with customers by establishing a good line of communication between the brand and the company.- Ensure the highest possible quality of customer service for our hungry customers- Process order and manage relationships with hundreds of restaurants- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses- Ensure that processes are followed and bring in new ideas for improvement- Constantly work towards improving customer experience- Handle customers and vendors requests, as well as external communication with them- Technical assistance - vendors on order related issues, technical issues for their devices

Priority Escalation Team (Senior Exe)- Take charge on inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations. Represent Expedia in a professional and positive manner.- Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue.- Contact customers, travel partners, and internal teams via phone and email.- Handle queues for areas of responsibility to ensure response time goals are met.- Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues.- Identify problems, conduct root cause analysis and propose forward looking solutions.- Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention.

Responding to inventory management inquiries.Contacting lodging partners to resolve issues (questions, changes, etc.).Proactively call lodging partners to resolve any anticipated future issues.Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.Providing supplier self-service support and maintenance.Maintaining strong vendor relations with a positive attitude and outgoing nature.Adhering to defined procedures, standards and performance expectations.