Director Of Operations & Human Resources
Camden, Nj
Oversaw and authored all changes to company handbook and policiesIdentified, eliminated, and improved wasteful processes to save company resourcesTrained and managed a management team for both plant and office managersLead all staffing efforts, from recruiting, to interview, to hiring/promoting/firingDesigned innovate active interviewing processDesigned a pay-per-position wage scale for entire plant companyAble to manage multiple locations remotelyCreated tracking programs for things like attendance, mistakes, and behavioral issues to bring about desirable behaviorCut turnover rates by over 50%Regularly responded to daily issues in a poised, strategic mannerMediated issues vertically and horizontally with all company staffIntroduced new data metrics for tracking and analyzing production, costs, PL, etcObtained feedback by developing excellent relationships with employees, enabling accurate and honest feedback to move throughout the company while keeping sources anonymousAnalyzed and assessed company processes to pinpoint and fix inefficiencies, saving hours of time and thousands in wagesInteracted regularly with CEO and CFO, capably acting as a mediator and adviserPersuaded senior leadership to implement new, positive company culture focused on rewarding results, not punishing failuresDefined a clear organizational structure with roles and responsibilities for all employeesDesigned a 360 degree feedback system focused on improvements for plant and office workers, managers, and executivesEstablished a plant-wide incentive program, resulting in thousands of dollars of payouts and an 11% increase in output on production linesAudited product inventories and balanced budgets for sanding belt stocks, creating less clutter and more floorspace while saving moneyCreated valuation models for PVC and sanding belt inventoriesManaged two dozen accounts for two yearsProvided superb customer service daily basis