- Collaborated closely with the team lead and project manager in all aspects of sprint and release planning.- Successfully migrated CI/CD from on-premise Teamcity to Drone CI on AWS cloud- Developed custom Python scripts for autoscaling in Drone CI.- Managed AWS infrastructure, including EC2 instances, Lambda functions, and Auto Scaling Groups.- Automated various tasks using Linux and bash/python scripting.- Utilized Jetson Nano, Jetson AGX, and Jetson Orin devices for building and deploying machine learning applications.- Set up monitoring using Grafana, Loki, Prometheus, Minio, and Nginx proxy.- Created and executed rollout plans and rollbacks for software product and service releases.- Built and configured new infrastructure for the solution.- Troubleshot day-to-day user issues on all environments.- Successfully migrated from MySQL 5.7 to MariaDB 10.11.

• Document issues; put together information about procedures used on a repeated fashion• Gathering information from different sources and then cross-referencing it in order to attain a resolution to production incidents;• Work in cooperation with different teams such as: Development, DevOps and Support teams to escalate, troubleshoot and resolve complex issues;• Regular pro-active review and tuning of monitoring systems based on business needs and production incidents;

- Network, Infrastructure, Application monitoring.- Respond to incidents according to a clear incident management policy.- Finetune thresholds and alerts.- Creating and enforcing policies (i.e. change control).- Maintenance coordination and communication.- Production quality control (end-users service level monitoring and ability to check it after changes take place)- Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date).- NOC Tools maintenance.- Company status page updates.Monitoring solutions uses in product: - Prometheus - OpsGenie - AWS Cloudwatch - Grafana - PRTG - Pingdom - Zenoss

• Training of newcomer for Support department;• Work on improvement of weak and strong sides of support dep agents;• Analyses work result of newcomers and creating action plan for them;• Creating of general troubleshoot database;• Testing of new products and partner soft of the company.

Main responsibilities:• Monitoring and ensuring compliance with Senior Support Agents, Support Agents to the provisions of QSD Support and working order according to the work schedule;• Collecting and monitoring key indicators of the team;• Managing fair distribution of cases between all team members;• Managing VIP-customers and resolve their requests and hard technical cases.

Zoom Support is a company engaged in remote support and provides assistance to PC/MAC users worldwide.Main responsibilities: • Support and provide superior service via chat; • Fixing customers computers and activating our software;• Handle and resolve customer complaints; • Identify and escalate priority issues; • Deliver prepared sales scripts to persuade potential customers to purchase a service.