Max A. Franks Email & Phone Number

Grass Valley, CA, US

Denison, Texas, United States

I'm a Veteran's Advocate that works directly with Active Duty / Retired / Veterans / Reserves + National Guard / Surviving Spouses. My personal mission is to serve as many of these people as possible until I can no longer do it. I want to give back just a little compared to what they gave. I make a lifelong commitment to this and consider this a privilege.

Bountiful, Utah, United States

Mortgage loan professional that places service above profit. How can I serve you? #WeBuildEachOtherUp

Worldwide

Mission is to serve the community. We give more than we take. We work closely with Active Duty Military personnel and their spouses, Veterans and their Spouses, and Surviving Spouses to answer questions about all aspects of utilizing the VA Home Loan Benefits. Moderators have watch with a squad of similar individuals on a rotating basis. We discuss posts.

Grass Valley, CA

I help homeowners and renters and prospective homebuyers with potentially the single largest financial investment of their lives.....I educate so you can make an informed decision. I'm a 46 yr old goofball Dad to 4 sons, 2 DaughterInLaws, and Papa to one 5 year old Granddaughter.I am a husband to a wonderful human named Kristy.My 22 yr old, Jarod, joined.

Grass Valley, CA

Work with the cub scouts with achievements, activities, and life lessons.

Nationwide

I connect and network with Mortgage Brokers, Loan Officers, and Industry Professionals. I fostered meaningful relationships within my growing network. Through consistent interaction, I introduced individuals and businesses with each other in the hopes to create a positive environment that mutually benefits both the customers and their service providers.

Remote Grass Valley

I worked with Loan Officers, Mortgage Brokers, Processors to reach an ultimate goal: Smooth Quick Funding of your hard won client's loan. I'm responsive, personable, and generally pretty funny. When I'm working, you and your customer's success are what drive me.

San Francisco Bay Area

Anything can happen after a loan funds and I try to assist with those next steps so that the transition is smooth like butter. I work directly with Customers and Loan Officers to provide solutions to all of their servicing questions and concerns. As a client advocate, I make it a priority to go above and beyond in every situation to assure legendary.

San Ramon Corporate Headquarters, CA

Provided customer care to inbound calls and emails for a variety of issues. Diffusing a potentially negative situation is a great challenge that I love to see a positive result from. Assisted customers with correct payment information. Fix various degrees of mistakes that have to do with payments or servicing of loan. Perform a small, yet significant step.

San Ramon, CA

Work with a team of auditors to proof funded files for & obtain corrections in a timely manner, and insure with governing body.I also prepare paperless files for delivery to investors, double checking information for correctivity.

Greater Bay Area, CA

I set up and took down tools, did demolition, cleaned up debris, unloaded and loaded truck, took debris loads to dumps, help set doors and windows, installed hardware on doors, puttied holes, etc. Key part of job was anticipating next steps and having the right tools ready at the right time.

Rodeo, CA

I provided initial Emergency Services to homes and businesses that have suffered a water, mold, fire, or smoke damage event of some sort. Being the first interaction with the customer gave me the opportunity to create a bond with the customer that built up trust and helped them feel at ease during what was usually a highly stressful time. I also led.

San Francisco, CA

Started at lockdesk and moved to account management. I managed a loan pipeline for 3 Account Executives. This involved providing beyond outstanding customer service while keeping clients informed of their loans' status and needs. I would find creative ways to ask for new business whenever possible, without turning clients off, and attempt to keep loyalty.

Walnut Creek, CA

I managed a pipeline of mortgage loans from start to finish. The position involved providing outstanding customer service and prioritizing files while keeping clients informed of their loan status and needs. There was a heavy emphasis on assisting sales staff in the field to help them maintain their customer relationships. I'd come up with clever, yet.

Concord, CA

Prepared mortgage loan files from start to doc draw in a 120 loan pipeline.

Assisted Loan Officer with all steps of file preparation, submission, and completion.Expedite purchasing of loans with investors (Primarily Flagstar Bank).Responsible for off-site branch loans pipeline through Document Draw stage.

San Ramon, CA + Concord, CA

Cater to Account Executives in the field. Audit conditions and new submissions for accuracy and track down corrections asap. Assess closed files and send to correspondent purchaser. Obtain conditions needed to have files purchased as quickly as humanly possible. Update files with correct MERS formats. Provide morale with witty humor and fun antics.

Pleasant Hill, CA

Started in Underwriting department as a branch assistant. Moved to Customer Service after 6 months. Call center environment with some busy times logging 120 calls per member. Heavy emphasis on supporting field sales staff.