I manage IT infrastructure for the US Naval Academy's Business Services Division. My responsibilities include systems and network design, implementation, administration, and lifecycle management. I provide solutions engineering, technical troubleshooting, support to employees and training for non-technical users on a wide variety of information systems. Our users and businesses operate in a highly secured network environment on a DoD installation, and I work to meet, maintain, and improve upon those security objectives in every part of business operation. I ensure smooth and continuous operations for a diverse range of business units by managing a team that works with customers to make sure their access needs are met and providing support for more than 400 users in a complex environment.As an active part of business improvement, I work with a my team to design systems and assess the effectiveness of technology and resources already in use. Additionally, I work to analyze the practicality and benefits of changes and modification to existing systems as well as new systems that are being implemented. Where I find business needs or areas with opportunity for improvement, I research, design, and propose solutions which include working with external partners such as consultants, other government agencies and vendors.

Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performanceSecures network by developing network access, monitoring, control, and evaluation; maintaining documentation, and maintains security through monitoring, maintenance, and adaptation.Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

Applied experience and technical knowledge to complete systems testing,maintenance, troubleshooting, repairs, modification and installation ofinformation systems technology and various other related devices- Served as system and network administrator- Identified and resolved connectivity issues- Responsible for more than 200 personal and main frame computers/terminals, andassociated network components- Completed extensive system backup procedures to ensure quick recoveryfrom failures- Responsible for multiple subsystems and their components includingelectronic transmitting and receiving equipment, industrial measuring, andcontrolling equipment, and industrial robotic devicesRequired to document and complete corrective actions to maintainoperational status of services and equipment while providing daily and weeklystatus updates to supervisorsConfigured and updated Linux and Windows based operating systems duringreplacement and re-configuration of system computers, network systems(LAN/WAN), and switches- Maintained the IT environment to ensure data security and protection ofclassified and/or sensitive data- Executed and developed testing procedures/strategies and implemented ITsolutions- Interacted with military and government customers to assess their needs andensure fulfillment of expectationsContinues to maintain an ACTIVE SECRET CLEARANCE

Provided account maintenance and technical troubleshooting through a widerange of products and services offered by the credit union- Used a variety of computer networks and proprietary software to maintain avariety of databases/accounts

Worked as a technician in a garage on the Navy base at Yokosuka, Japan- Guided and completed a wide variety of mechanical and electrical systemdiagnostics and repairs on fleet, DOD, and civilian vehicles and equipment- Developed and maintained a database for managing assets and paymentaccounts

At an art gallery and event center, ensured contract fulfillment and managedoutsourced labor- Performed accounting, marketing and client sourcing duties, as well ascomputer/network maintenance, and occasional building maintenance

This company was a self started sole proprietorship focusing on textile printing and graphic design consulting. Featuring a range of printing techniques from silk screen and heat transfer to sublimation and embroidery, Clockwork served a wide range of customers from individuals to companies, institutions, and organizations.I was responsible for the complete operation of the business including hiring, marketing, selling, production, distribution, collection, accounting, resourcing/resource management, and business analysis of factors consisting mainly of cost and time efficiency and effectiveness. I closed the business due to relocation but otherwise the business was in good standing, profitable, and efficient.