Maxwell Andah Email & Phone Number

Whitby, On, Ca

Markham, Ontario, Canada

• Assisted in the initial build, testing and onboarding of systems and 3rd party accounts for the Privileged Access Management (PAM) solution of BeyondTrust PasswordSafe.• Proving support for the PAM solution: - perform regular Business as Usual (BAU) processing for the continued onboarding of systems and accounts. - provide first level troubleshooting and escalation to vendor for issues related to PAM solution. - primary team lead for Unix PAM activities, including onboarding of Root and Unix breakglass accounts. - assisted in the implementation of the PAM solution in the new IAM dev environment. - driving latest upgrade of the PAM solution, including reviewing release notes, identifying key new features, issues, coordinating with 3rd party for testing and updating of operational and user documentation. - Passed the BeyondTrust PasswordSafe Administration course. • Utilizing PowerShell commands to perform of accounts and groups form AD and then performing data analysis to identify possible issues for remediation and areas for process improvement. • Part of the Service Account Remediation project to review, recertify and remove unnecessary service accounts.• Part of the Continuous Improvement project to review, recertify and remove unnecessary groups and accounts, enhancement of the Assyst ticketing for the IAM team.• Participated in the successful completion of 2 Return To Tolerance (RTT) projects in 2022 with very tight timelines - Implementation of the BeyondTrust PAM solution for the Windows and Unix server environment - Review and removal of privileged access for Aviva and 3rd party support across the Windows and Unix server environment

Greater Toronto Area, Canada

• Professional Skills• Cloud Foundations (Cloud Computing Fundamentals, AWS Overview, S3, EC2)• Linux (User and Process Administration, Vi, Networking, Logging, Introduction to Shell Scripting, VPC)• Networking• Database (MySQL)

2175 Robertson Rd

Provided technical support related to computer systems and websites through inbound and outbound calls, emails, and online ticketing for TD Bank and Manulife Financial.• Provided floor support to call center agents • Assisted with website and software troubleshooting such as cookies and cache clearing and browser updates• Helped clients navigate the new systems deployed by TD Bank and Manulife Financial • Provided guidance to clients in using the system for registrations, password resets, and escalations through ticketing

Ridge- Ghana

Provided software and hardware support on computer systems and customer support from application status to collection status.• Set up and deployed desktop computers in various departments• Formatted and deployed operating systems on newly set up computers• Performed system and network troubleshooting such as resetting passwords and deploying IP addresses• Assisted the mobile passport application department in bio-data collection and processing• Assisted clients with applying for passport online and collecting the passport after printout

Greater Accra, Ghana

• Using Adobe Dreamweaver and other content management system (WIX and WordPress), taught students web design.• Taught students graphic design using Corel draw, Adobe photoshop and Adobe illustrator

Greater Accra, Ghana

Provided software and networking support, designed graphics for company social media postings, monitored traffic and engagement on company website and social media accounts. • Installed routers and performed network troubleshooting• Performed operating system updates on company desktops in the production and marketing department and replaced faulted desktops with new ones• Designed graphics for social media advertisements using Adobe Photoshop and Adobe Illustrator based on production room outlines • Drafted monthly social media engagement reports.

Greater Accra, Ghana

• Assisted in teaching adobe photoshop and Corel draw for a graphic design course.• Assisted in teaching introduction to computer.• Assisted in data entry and logs for students and other department like the pharmaceutical department.

Master'S Degree, Information Technology

Diploma, Web Development

Good with Content Based Management System

Bachelor Of Science (Bsc), Information Technology

Certificate, Workshop Basics In Ethical Hacking (System Administration)

Diploma, Graphic Design

Certificate, Software Study In Microsoft Office