Max Arsenault Email & Phone Number

An independent IT consultant and strategist known for leadership, innovation, and achieving tangible results within complex business environments. As a certified ITIL® 4 Strategic Leader and Managing Professional, provides a comprehensive suite of services, embracing change and aligning technology with business goals.Professional Expertise: • Strategic IT Governance & Service Management: Leveraging industry best practices to guide organizations in continuous service improvement, process assessments, and service management strategies that drive growth and efficiency. • Business Analysis, Negotiation & Value Creation: With a strong emphasis on creating and sustaining value, meticulously develops business cases, identifies improvement opportunities, analyzes ROI, and leads negotiations that ensure alignment with strategic imperatives. • Procurement, Application & Asset Management: Offers expertise in IT hardware and software procurement, application portfolio management, and asset management to ensure the optimal balance between cost and performance. • Change Management & Relationship Building: As a skilled communicator with a people-centric approach, builds lasting relationships and provides effective change management that resonates with all levels of an organization. • Leadership, Mentoring & Workshop Facilitation: More than a technical expert, inspires teams through mentoring, coaching, and facilitation, fostering a collaborative and enthusiastic environment.ServiceNow Implementation (Selected Experience):Holds significant experience in the ServiceNow platform, with a skill set encompassing change management, ITAM, and more. This background adds value by aligning technological solutions with organizational objectives, without overemphasizing any specific platform.Specialties: • Business Process Assessments & Continuous Improvement • Service Catalog & Asset Management • ITIL Process Assessments & Strategy Alignment • Mentoring, Coaching & Leadership Development#ITSM #ITIL4 #BRMP #COBIT #CSAM #ITAM #ChangeManagement #BusinessAnalysis #ContinuousImprovement #ServiceManagement #ITGovernance #AssetManagement #ServiceCatalog #ITConsulting #StrategicLeadership #ROI #TechnologyAlignment #Mentoring #Innovation #ServiceNow

Listed skills include It Service Management, Itil, Business Development, It Strategy, and 32 others.