As a Freight Forwarding Coordinator at WS Logistics, I organised the import and export of goods from the UK to destinations worldwide. My responsibilities included:• Organising efficient import and export operations by accurately entering shipments into the system and tracking their estimated time of arrival, and relaying this information to our customers ensuring I never had any complaints from our customers.• Ensuring smooth customs clearance process by meticulously completing comprehensive inventory lists, increasing the efficiency of containers clearing customs, resulting in reduced delays and charges for our customers.• Increasing the efficiency of the haulage coordination process by coordinating with various haulage companies upon shipment arrival, resulting in timely deliveries to customers’ desired destinations.• Using my negotiation skills by securing competitive rates from haulage companies, resulting in a cost reduction for our clientsand enhanced profitability for the company

As a Bartender and Waiter at the Fludyers Hotel, I provided exceptional service in the bar, restaurant, and function room. I achieved this by:• Consistently delivering exceptional service to customers in the bar, restaurant, and function room, leading to positive online reviews and repeat business.• Providing seamless operations for functions, including weddings and funerals, by ensuring timely service resulting in exceptional customer satisfaction.• Collaborating with the team to maintain a clean and organised work environment, contributing to a welcoming atmosphere for guests as noted in positive customer feedback.