Max Powell Email & Phone Number

Saint Paul, Mn, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Atlanta, Georgia, Us

• Program manager supporting exponential growth within major US hardware manufacturer's trade-in, customer return, and Certified-Pre-Owned business. • Onboarded new lines of business and implemented new operating processes to grow account from volume by 12x from 2020 to 2021 while maintaining client operational Service Level Agreements.• Design and prioritized systemic enhancements to internal warehouse management systems, in partnership with internal and external development teams. Automated processes to increase speed and decrease labor expense. • Responsible for creating and implementing reporting on operational key performance indicators (KPI), resulting in increased SLA compliance and substantial reduction in aging WIP. • Maintain high levels of client and internal stakeholder satisfaction through clear communication and stellar attention to detail

Richfield, Minnesota, Us

• Established reverse supply chain program strategy for laptop, tablet, desktop, monitor, and accessories categories, including negotiating return portions of annual vendor program agreements and implementing return attributes to optimize recovery on returned units. • Led monthly meetings with business team and other cross-functional partners to review key program performance and ensure optimal implementation of program strategy. Strategic adjustments to account for inventory constraints and changing retail environment contributed to $85M YOY profitability increase in computing area. • Selected and served as Primary Channels team lead for large scale Warehouse Management System change, partnering with IT and operations teams to design and implement routing system requirements. • Developed reporting at Reverse Logistics Centers to quickly identify and correct any gaps in routing optimization, streamlining a legacy 1-2 month process for identification and resolution. • Hired, trained, and managed direct report starting in Oct. 2020.

Richfield, Minnesota, Us

• Represented business and operations during mobile phone and laptop Requests for Proposal (RFP), serving as subject matter expert for benefit case calculation, operational requirement development, and implementation of contractual service level agreements. • Served as subject matter expert to lead initiative to insource key components of mobile phone operations, resulting in significant cost savings in external processing fees and sales commissions. • Developed and measured internal key performance indicators (KPI) across three different mobile phone operations, resulting in reduced TATs and inventory aging across all facilities and maximizing BBY working capital position. • Role responsibilities grew from one account to four and expanded to include multiple product categories. Selected by leaders for key projects, such as a trade-in laptop RFP and system implementation.

Richfield, Minnesota, Us

• Collaborated with trade-in team, business team and external 3rd party to forecast inbound trade-in units and returns to determine warehouse capacity plans and liquidation sales strategy. Annual inbound volume exceeded 1.5M units processed in the facility per year. • Developed brand new KPI reporting to measure business performance, resulting in identification and resolution of previously existing process gaps. • Collaborated with vendor management team to maximize units deemed eligible to route back to BBY vendors, resulting in reduced liquidation expenses totaling > $3M within six months.• Represented reverse logistics operations in business requirement documentation, resulting in multiple successful IT deployments with annual benefit cases of $1M+.• Promoted in-chair to Associate Manager, Reverse Logistics Operations in November 2014.

Richfield, Minnesota, Us

• Managed annual receipts of over $300M tablet and e-reader accessories for Best Buy's 1400+ locations from product introduction to end of life in dynamic, unpredictable environment. • Developed and improved relationships with 12 different vendors to promote efficiency across all phases of the supply chain. • Coordinated with cross-functional partners for promotions, product transitions, and drive-time planning. • Led successful introduction of dozens of SKUs related to Apple, Samsung, Google, and Amazon product launches. • Served as team's vendor collaboration single point of contact (SPOC) for rollout of new shipping compliance program. • Mentored Demand Planning Analyst and intern to provide insight into responsibilities of position and guide transition into corporate culture.