Max Cojo-Buadi Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Responsible for managing the efficient procedural running of Fitness to Practise hearings and meetings. The Panel Secretary produces a robust, ‘stand-alone’ determination which accurately reflects the panel’s decision and ensures compliance with legislation and NMC policies and processes.

London, United Kingdom

Provide consistent and high-quality customer service to parties involved in Fitness to Practice cases. I write first document drafts and proofread documentI organise case files and compile litigation bundlesI carry out office administration, such as photocopying, making and receiving phone calls, and fielding correspondenceI manage correspondence by.

London, United Kingdom

• I provided consistent, high quality customer service to various stakeholders, registrants, defence organisations and third parties in person at the hearing venues and in writing.
• I facilitate the running of Practice Committee hearings, including preparing the room ensuring all documents, reference materials and consumables are to hand before and after the hearing. I continue to provide support.
• I manage my workload to ensure tasks are completed in line with key performance indicators and service level agreements
• I am the point of contact for Committee members and act as an interface between them and colleagues across the organisation and be a source of advice and guidance to them as required
• Manage large quantities of sensitive information and safeguarding privacy
• Identify and deliver any suitable arrangements to deal with any vulnerable and / or anxious witnesses to ensure that they can participate in the hearing process fully, and that their needs are understood by all.

London

Investigated financial disputes making an impartial decision on whether the case was to be upheld or rejected, in accordance with FCA guidelinesWrote bespoke final response letters to customersPerformed accurate redress calculationsWorked to targets which apply to both the quality and quantityWorked with in-house databases and other IT systemsDelivered.

Resolving cases at the earliest opportunity by telephone or in writing, based on the facts of the case. Advise on possible actions that could be taken in order to help the consumer seek a resolution or provide advice on how to make a complaintDelivering the outcome of the cases to businesses and customers. Consistently achieve objectives set across a broad.

London, United Kingdom

Interviewed over 100 clients, both face to face and on the telephone to gain a full understanding of their situation and key issues, and assisting the client to set priorities.Liaised with Bureau supervisors to identify appropriate options for the client and provided them with tailored legal advice.Communicated and interpreted relevant information to the.

Advanced Certificate In Compliance, Compliance, Merit

•The Regulatory Framework in the UK •UK Regulation in Practice •The Role of the Compliance Officer •Understanding the Regulators' Key.

Advanced Certificate, Public Relations/Image Management, 2:1

Cpe/Graduate Diploma In Law, Law

Bachelor Of Arts (Ba), Law, 2:1