Max Cartwright Email & Phone Number

United Kingdom

Leading complex, large scale insurance transformation programmes for UK and Global clients, predominantly involving Guidewire and Duck Creek technologies.

London, United Kingdom

Engaged to lead the end-to-end delivery of two complex General Insurance software application (Guidewire) and integration releases within an agile environment at a large UK insurance services client. Succeeded in dramatically increasing sprint velocity, enhancing the overall delivery performance, improving stakeholder relationships, and ultimately delivering both releases in line with client expectations and during the Covid-19 pandemic.

Leeds, United Kingdom

Provision of interim Programme Director and Programme Management services (agile and waterfall). Typically engaged to lead the delivery of large-scale, complex, and often troubled Financial Services programmes in the UK and across Europe. Clients include Capgemini, Lloyds Banking Group, U.S. Bank, UK Asset Resolution (now Computershare), Co-operative Financial Services, and Infosys.A summary of key assignments completed since, and prior to, establishing Rockhopper Eight Ltd can be found below, together with endorsements and recommendations.

United Kingdom

Providing short-term programme management and delivery assurance within the financial services and business process outsourcing sectors.

Edinburgh, United Kingdom

Engaged to set up and lead an engineering transformation programme to embed agile development practices (behaviours, approaches, and tools) into LBG's Insurance and Wealth division. Succeeded in driving additional value from applying Agile methods and DevOps tooling, and improved capability through training and re-designing the engineering team to better support an outcome focused delivery model.

Halifax, United Kingdom

Engaged to lead and direct the recovery of a second phase (customer renewals) General Insurance software application (Duck Creek) and integration programme whilst closing phase one. Succeeded in delivering the second phase ahead of the first renewal trigger point, and in completing phase one.

United Kingdom

Engaged to lead and direct a programme to split the original UKAR IT estate so it supports an asset owning business (remaining as UKAR) and a mortgage services provider (now Computershare Mortgage Services), whilst building multi-tenancy functionality into core business applications. Succeeded in delivering the programme on time, to scope, within budget, and without impact to production service levels.

Uk And Brussels

Engaged to lead and direct the migration of all European corporate clients from a legacy payment software application to U.S. Bank’s Global Payments Platform. Succeeded in completing the migration (using agile methods) prior to the US executive board deadline. Contract extended to drive the delivery of other executive sponsored change programmes, including the migration of a mailroom function to a 3rd party provider.

Manchester, United Kingdom

Engaged to lead the development of Financial Services Authority (FSA) mandated documentation outlining the transition approach, the associated project portfolio, and the investment costs to support the proposed integration of 632 Lloyds TSB branches. Succeeded in delivering outputs and obtaining necessary approvals (from internal and external parties) on time.

Prague, Czech Republic

Engaged to lead and direct the recovery of a Finacle banking software delivery to support core banking, e-banking, and treasury business operations at a European bank. Succeeded in turning around the programme and winning back the confidence of the end client; software acceptance was provided within 3 weeks of delivery.

Manchester, United Kingdom

Engaged to programme manage the integration and migration release to bring Britannia and CFS onto a Finacle core banking platform. Succeeded in identifying and resolving significant issues to stabilise scope, improve programme and data governance, tighten controls, develop robust plans, and instill greater delivery discipline.

Leeds, United Kingdom

Responsible for managing a transformation programme to replace paper and manual processes with digital technology, and in doing so, drive cost reduction and revenue benefits in emerging markets. Succeeded in overcoming significant contract and delivery related supplier challenges to achieve the delivery of a pilot solution.

Halifax, United Kingdom

Responsible for leading five IT release streams delivering and integrating the Faster Payments Service (FPS) across Retail, Corporate, and Treasury divisions. Succeeded in overcoming significant challenges to deliver the releases on time and meet executive stakeholder expectations during a turbulent time at the bank.

Halifax, United Kingdom

Responsible for delivering improvements to the cost/income ratio of the Retail Bank through the introduction of ‘Lean’ methods within the IT function. Succeeded in driving the delivery to secure cost reduction targets.

Halifax, United Kingdom

Responsible for delivering a portfolio of over 20 application development projects whilst supporting live service across mission critical branch, customer, and marketing systems. Succeeded in delivering a service and change structure with a release-based delivery model that reduced cost and service incidents, and significantly improved customer satisfaction.

Halifax, United Kingdom

Responsible for managing multiple application development projects involving over 50 cross-department resources, external contractors, and an offshore team. Succeeded in delivering several projects including the integration of two intermediary mortgage systems onto one platform, an on-line mortgage servicing application for Internet customers, and a new intermediary fee payment system.

London, United Kingdom

Responsible for managing large-scale Business Intelligence projects at blue-chip clients. Succeeded in delivering several projects including a business intelligence solution in an environment with a history of complex and lengthy implementations; won two new blue-chip clients; and shaped Conchango's project management methodology and services.

Singapore

Held a number of positions including:Kingfisher Group - Electric City (Singapore) Pte Ltd | Systems Controller:Assigned in August ’99 to deliver Year 2000 compliance. In parallel, completed the end-to-end delivery (business case to service hand-over) of a project to replace outdated and expensive communication infrastructure in a distributed technology environment, and implement a new office network and e-mail infrastructure. Succeeded in avoiding business impact during the roll-over; reducing the communications infrastructure downtime by 50%; and dramatically enhancing productivity and information security.Kingfisher Group | IT Project Manager:Turned around the delivery of a struggling data warehouse project to achieve benefit targets, and project managed the delivery of a local pricing capability to deliver it on time and to budget.Kingfisher Group | Product Manager / Graduate Programme:Took on a variety of roles between 1995 and 1997, including product manager with responsibility for the planning, forecasting, and marketing of electrical appliances at all stages of the product lifecycle to achieve revenue, profit, and market share targets.

Post Graduate, Business Management, Pass - Post Graduate Degree Awarded

Bsc, Business Management, 2I Bsc (Hons)

Includes a Diploma in Professional Training at IBM (Distinction)