Max Castiglione, M.A. Email & Phone Number

Troy, Michigan, United States

Lead UAT for GM's European retail sales platform, coordinating across multiple time zones and cultures.Train testers, create regression and test suites, ensuring smooth onboarding of new projects.Successfully launched the platform in 3 countries within 5 months, demonstrating effective project management.Facilitate collaboration across diverse teams, enhancing communication and operational efficiency.

Led UAT for GM’s Shop Click Drive, ensuring high product quality and user satisfaction.Directed multi-person team in testing responsibilities, improving team efficiency and collaboration.Conducted validation testing and traceability for multiple project launches, ensuring accuracy.Utilized JIRA, ADO, and Figma for comprehensive testing, enhancing workflow efficiency.

Troy, Mi

Readily preforming Quality Assurance and User Acceptance Testing for 3 major GM projects along with other multiple other, smaller scale, projects.Manage a team of testers with duties including scheduling, script building and editing, timeline, and managing business expectations. Ensured 100% success rate in meeting deadlines for releases.Learned to work with stakeholders and developers to ensure proper testing and delivery in a timely manner. Consistently hit deadlines and ensured… Show more Readily preforming Quality Assurance and User Acceptance Testing for 3 major GM projects along with other multiple other, smaller scale, projects.Manage a team of testers with duties including scheduling, script building and editing, timeline, and managing business expectations. Ensured 100% success rate in meeting deadlines for releases.Learned to work with stakeholders and developers to ensure proper testing and delivery in a timely manner. Consistently hit deadlines and ensured on-time product release. Lead for all automated testing through Selenium and iMacro. Show less

Troy, Mi

Spearheaded the launch of a major retail program for General Motors which dramatically (+10,000 in mere months) increased sales of off-lease and rental vehicles for GM. Daily communication and consultation with GM franchises on best practices for advertising, process improvement, and customer communications. Managed several side projects to track vehicle sales and conditioning to ensure vendors meet or exceed expected goal dates.

Troy, Mi

As a key Analyst of the Entrega Onboarding team for Shop Click Drive of General Motors, I worked in a goal driven, team oriented environment. I learned valuable skills in many different areas of the business process including both client and customer communications, business analysation, conflict resolution, and prioritizing of projects to meet the high demands of a budding, yet large scale project. My time on the project saw enrollment increase 2000%, sales go from in the single digits to… Show more As a key Analyst of the Entrega Onboarding team for Shop Click Drive of General Motors, I worked in a goal driven, team oriented environment. I learned valuable skills in many different areas of the business process including both client and customer communications, business analysation, conflict resolution, and prioritizing of projects to meet the high demands of a budding, yet large scale project. My time on the project saw enrollment increase 2000%, sales go from in the single digits to hundreds of vehicle sales per day, and recognition from the GM on outstanding business and dealer support. Show less

East Lansing, Mi

Head front desk manager and lead for training new employees. Duties included billing, organization, customer service, time management, and customer tracking.

East Lansing, Mi

Working both in the Pro-shop and as a manager, I handled the day to day operations of the facility including problem solving, time management, customer service and complaints, opening and closing duties, delegation and organization. Successes: Named Employee of the Quarter for entire Residential and Hospitality Services departmentPromoted from student employee to manager (a rare occurrence)Won several sales contests

Lansing, Michigan Area

An internship where I learned about the promotion of public health, the functions and strategy behind decision making, and how to implement the big picture strategy to small projects. I successfully created and ran a social media protocol that provides relevant articles, facts, and recognition to communities striving for the "Active Community" lifestyle.

Ann Arbor, Mi

Work with the MHealthy staff to publish and advertise their healthy programs for both students and staff. I worked on several projects within MHealthy programs. Another major project was creating and editing a retirement workshop video series to help employees understand the process and decisions that go into retirement planning.

Saline, Mi

Created and executed an action plan to revamp and rewrite ISO 9001 manuals to bring them up to code. Successfully completed the project and accomplished all goals set forth. Validated process documentation and resolved discrepancies with employees and management from both France and the U.S..

Masters, Health And Risk Communication

Bachelor Of Arts, Communications

Activities and Societies: Sigma Alpha Lambda Honor Society, Tau Sigma Honor Society, Speakers Committee Member for University Programs.

Education record