As the Social Media Manager and Content Creator for High Five Coffee in the vibrant city of Asheville, North Carolina, I blend my passion for coffee with my expertise in digital marketing to elevate our brand’s online presence. My role encompasses a wide range of responsibilities, including:Strategic Planning: Crafting and executing a comprehensive social media strategy that aligns with our brand’s vision and goals, driving engagement and growth across multiple platforms.Content Creation: Designing visually appealing and compelling content that tells our story, showcases our unique offerings, and resonates with our audience. This includes photography, videography, and copywriting.Community Engagement: Building and nurturing a strong online community by responding to comments, messages, and reviews, and fostering genuine connections with our customers.Campaign Management: Developing and managing targeted marketing campaigns, promotions, and collaborations to boost brand awareness and drive sales.Analytics and Reporting: Monitoring social media metrics, analyzing performance data, and providing actionable insights to optimize our content strategy and achieve measurable results.Brand Advocacy: Acting as a passionate advocate for High Five, ensuring our brand voice is consistent and authentic across all social media platforms.By leveraging the unique culture of Asheville and the artisanal nature of our coffee, I strive to create an engaging online experience that mirrors the warmth and quality of our in-shop customer interactions.

- Provide an individual client experience for each photography session- Establish relationships with customers to achieve high quality photographs and optimal sales - Ability to edit video and audio in multiple formats- Clear, concise communication on initial client call, and throughout the entire client process- Shoot, edit, and deliver clients media within the discussed turnaround period- Create and adjust client contracts and deliverables sheet depending on clients needs- Research local businesses and brands to create specialized pitch emails and calls

- Create unique and engaging digital content for the company’s social media channels- Engage with local businesses and local content creators- Be highly organized and adaptable to manage competing priorities effectively - Create compelling written content that drives enhanced search engine rankings- Monitor trends and identify and test new social media channels

• Actively communicate, engage, and assist over 500 employees throughout 5 continents • Keep track of and maintain new and used inventory for the entire company• Key player in implementing Zoom communication for the entire company to use at the beginning of the pandemic in 2020• Collaborate with my team to resolve complex problems and projects creatively and tenaciously • Create documentation, presentations, and provide training for end users located globally on applications and systems

• Complete on boarding’s and off boarding’s for users globally• Assist users by answering inquiries and troubleshooting issues sent to the help desk • Partnered with Tier II and Tier III help desk peers based in US, South America, and Asia to resolve problems that required escalation

• Ensured customers received world-class experience through professional communication, active listening• Interacted and sold to an average of 20 people per day with an average sale being $500 per transaction• Gained experience recommending products based on personal needs and wants• Proven ability to create lasting relationships with customers in a short amount of time

Installed equipment in customer homes while having professional interactions with customers and creating relationships in a short time period. Collaborative effort with team assuring we maintain a high level of customer service and job completion rate.