Max Clemens Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Part of a Customer Success team that enables suppliers to make business-enhancing, data-driven decisions. Responsible for the planning and creation of content that boosts knowledge and engagement of The Home Depot's suppliers and merchants.

Reading, England, United Kingdom

Responsible for planning and creating briefing materials for use by internal and external customer-facing teams. Developed skills in producing written communications; script content; multi-format videos; short-form online copy; event management and managing an employee engagement application with active user scores of 85%.• Produced and presented weekly live broadcasts to boost product knowledge, sales performance and employee engagement• Provided key input into the production of SOPs/Processes as part of a digital transformation• Created 200+ articles to support business initiatives, in addition to weekly ‘zine-style’ briefing packs, bespoke digital mailer designs, short-form videos and digital app content• Assisted in the planning and execution of employee events, including multi-day conferences• Synthesized various technical system and network updates into easy to understand language

Salisbury, England, United Kingdom

• Excelled against commercial KPIs resulting in a leading sales performance when compared against 300+ Retail locations• Nominated by my peers to be part of the People Forum and represent Retail at a corporate level• Worked cross-functionally with Resourcing teams to create a new hiring framework, enabling the intake of better quality of candidates• Coached and developed a sales team of 10+ individuals achieving experience scores 17% higher than the industry average• Winner of multiple national awards for both sole and team performance

Bournemouth, England, United Kingdom

• Remotely led and upskilled a digital team of 17 individuals to support 50k+ customers from home during the COVID-19 lockdowns• First Retail team member in the UK to deliver a multi-product B2B sale of over 25 lines • Assisted in day-to-day and team management of multiple store locations• Demonstrated exceptional sales leadership, achieving top 10% sales figures within my store locations

Poole, England, United Kingdom

• Finalist in the ‘Mobile Industry Awards’ for demonstrating exceptional sales acumen and product knowledge• Recognised for repeated high performance, including multiple company-wide annual winner awards