Max Cobb Email & Phone Number

Grand Rapids, Michigan, Us

Map current and future state business processes via LucidChart / BPMN 2.0 to support Acrisure’s digital transformation. Enable software integrations via digital workflow mapping & UAT script writing. Lead process improvement engagements to quantify savings / KPI impacts of recently implemented enhancements + identify future enhancement opportunities. Manage the intake of automation opportunities across the digital platform, conducting feasibility assessments to support RPA / AI automation initiatives.

San Francisco, California, Us

August 2022 - May 2023(Process Intelligence Services Team)Led process mining engagements with internal business units to drive control and efficiency improvements. Managed project timelines, expectations, and communications. Leveraged lean six sigma tools and methodologies to define and measure KPIs, perform root cause analysis, and qualify improvement opportunities. Built process analytics dashboards via Celonis process mining software, presenting analysis and recommendations to senior business partners. * Working with the Genesis IVR process team, achieved business sign-off on improvement opportunities totaling $1.04M yearly savingsFebruary 2021 - August 2022(BPM Governance Team)Defined strategic direction for the newly formed BPM Governance team. Identified process controls, metrics, and KPIs, and developed prioritization for governance monitoring and reporting. Built quarterly governance reports to deliver key insights to group BPM leaders, highlighting potential risks to SLA / policy adherence requirements.* Assisted in closing an internal audit by developing a trend analysis dashboard highlighting KPI improvements

San Francisco, California, Us

Performed Quality Control (QC) reviews for processes modeled through iGrafx to ensure compliance with BPMN 2.0 modeling standards. Created defect reports to identify risk areas and propose solutions to enhance BPM process controls.* Consistently exceeded team goals with the highest month over month quality score, resulting in a promotion to Senior Process Engineer

VP Operations / Plant Manager (June 2018 - July 2019)Managed a team of 100-200 employees at two plant locations. Responsible for teams in Production, Shipping, Receiving, Warehousing, Inventory, Supply Chain, Planning, Purchasing, Customer Service, and Human Resources. Delivered end-to-end operational solutions from our suppliers in China to our production facilities in Gaffney, SC.*Streamlined production and shipping operations through material flow redesign and automation, saving $350k in labor expense.*Streamlined inbound raw materials via cube and packaging optimization, saving $100,000 yearly.Director of Customer Service & IT (June 2017 – June 2018)Managed a team of 10+ office personnel including Customer Service, IT, Accounting, Purchasing, and Inventory. Focused heavily on forecasting / planning / production to improve in-stock percentages and on time in full (OTIF) delivery scores with major retail customers. Promoted to VP Operations after 1 year.*Increased payback percentages of chargebacks from 17% to 30%, saving an additional $150,000 / yr.*Transformed delivery scores for a major retailer to majority OTIF, earning an additional $1M contract.

Bangalore, Karnataka, In

Built a broad portfolio of IT Services for an enterprise healthcare client, McKesson Specialty Health. Staffed and managed a team of 70+ employees both onsite and offshore. Consulted with senior client partners to understand business needs, developed and presented sales proposals and QBRs. Traveled frequently to client sites.* Consistently exceeded revenue targets and conversion % goals, growing account revenue from $1M to $4.5M within the first year* Opened new engagements in Data Services, QA, Infrastructure, Dev & DevOps, and Application Upgrades

Us

Utilized Six Sigma tools and methodologies to analyze and improve in-bound freight and scheduling processes. Communicated directly with the company as the person of contact for the student consulting team. * Developed a tool for in-bound freight analysis that outputs “milk-run” scenarios, saving a projected $250,000/yr. * Developed a tool for production efficiency analysis that tracks daily schedule attainment by production line.

Hartsville, Sc, Us

Analyzed demand, created forecasts, organized and interpreted production data. Streamlined and enhanced capacity planning spreadsheets, assisted in projects to increase standardization of supply chain and operations processes across business units.* Created a report that identified inefficient trim widths and improved machine efficiencies on problem orders by 11%.* Developed a tool for paper demand visibility that generates and sorts data by grade, customer, and machine.

Managed inventory forecasting, purchasing, and allocation for two major accounts, Dollar General and Family Dollar Stores. Presented supply chain analysis to management team. Communicated directly with suppliers in India, China, Vietnam, and the USA. * Designed a new forecasting method that reduced inventory shortages by 95%, saving a projected $70,000/yr.* Coordinated and delivered a $2 million dollar inventory rollout for Dollar General’s 2012 candle product line.* Wrote multiple standard operating procedures and trained successor on account-specific inventory management processes.

International Master Of Business Administration (Imba), Supply Chain & Operations

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies