Max Crouch Email & Phone Number

Tokyo, Jp

Tokyo, Japan

Formed 100 person team in Japan and the USA providing support in 4 languages and 5 services for Google Cloud.

Within 23 Wards, Tokyo, Japan

Director of Regional Managed Services for the Asia Pacific Region.

Within 23 Wards, Tokyo, Japan

• Operations Manager for Japan and India Service Management teams for 15 multinational clients, to include several large Japanese IT and Telecommunications companies. • Core functional Leadership roles in: Automated IT Systems Infrastructure, Artificial Intelligence and Cognitive Solutions (basic Python, Machine Learning and Neural Language Processing). Business Development, Service Delivery, Customer Relationship Management (CRM), Continual Service Improvement (CSI), Platform as a Service (PaaS), Software as a Service (SaaS), Service Transition, Strategic Planning, and Vendor Management. • Utilized proprietary IT Service Management tools to provide a consolidated end-to-end automation infrastructure and framework for contracted Service Management support.

Within 23 Wards, Tokyo, Japan

• Operations/Resource Manager of 4 client (Microsoft) Data Centers (DCs) in Japan.• Led, developed and mentored a multicultural team of 47 ‘direct report’ DC engineers and 3 on-Site Managers engaged in Cloud Computing service delivery.

Japan

• Manager of daily operations for 3 Enterprise Service Desks and 24/7 Support teams consisting of 35 System Administrators, Network Administrators and Help Desk technicians worldwide (APAC, Europe, Middle East). • ITIL-aligned and compliant support in the areas of Incident Management, Event Management and Problem Management for over 25,000 customers and hundreds of critical systems in a high paced, demanding environment. Primary focus on delivery of customer centric end-to-end IT services using established best practice process models.

Japan

• Master Black Belt (MBB) for Japan Region. Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) program execution, vision, oversight, mentoring, and training facilitation for 6 government and military installations of over 20,000 employees. • Experienced LSS course instructor with over 500 hours of classroom experience facilitating Yellow Belt (YB), Green Belt (GB) and Black Belt (BB) courses. Sole instructor for 20 YB courses (1 day), 3 GB courses (1 week) and two BB courses (5 weeks).

Advanced Master'S Certificates (3) In Lean Six Sigma (Master Black Belt), -And-Project Management -And- Organizational Leadership/Strategic Planning, 3.5

Received Master's Certificates in: *Six Sigma *Project Management for IS/IT Professionals *Strategic Organizational Leadership.

Master Of Arts (M.A.) Adult Education And Distance Learning, Adult And Continuing Education And Teaching, 3.7

Master's Degree in Adult Education and Distance Learning with an emphasis on Information Technology and Course Curriculum.

Bachelor Of Arts (B.A.) Information Systems Technology, Computer/Information Technology Administration And Management, 3.7

Activities and Societies: Dean's ListBachelor's degree in Information Technology with a secondary emphasis on Japanese Studies (language)