Maximillian Deutsch Email & Phone Number

Canada

Dedicated to delivering an exceptional support experiences and driving customer satisfaction. With a focus on customer escalation management, support organization uplift, and training, I ensure that our team is equipped with the tools and knowledge needed to exceed expectations and rapidly triage and resolve customer concerns. My role involves owning all.

Primary responsibility revolves around ensuring our customers in the region receive top-notch support. Building and nurturing strong relationships with our customers is at the core of what we do. From on-boarding new customers and partners to advocating for their needs within our organization there is a clear focus on the customer experience journey. As a.

Remote

Provide global support as a technical advisor for the Customer Success role globally to enhance both standardization and enablement. Lead historical product case analysis and trend research to identify areas of both success and opportunity to improve the global support organization. The role requires both a technical skillset into data extraction through.

Remote

Responsible for helping manage a regional support team as both an individual contributor and a team lead. This is a highly technical role, where product subject matter expertise is an expectation, and in addition requires excellent verbal and written skills to manage escalations and critical accounts. Delivers technical product knowledge sharing sessions.

As a senior technical support engineer I work hands on with our customer base, professional service team, and development team to efficiently asses and resolve issues with the Sandvine product portfolio as it is deployed in a customer environment. In addition I assist management with escalated accounts and cases to ensure they are progressing to resolution.

Ontario, Canada

As a technical support engineer I work hands on with our customer base, professional service team, and development team to efficiently asses and resolve issues with the Sandvine product portfolio as it is deployed in a customer environment. Some aspects of this role Included:- Initiate and drive improvements in the team processes and operations - Author.

Ottawa, Canada Area

• Member of the third Level Support and Network Design Engineering team for the 5620 Service Aware Manager (SAM).
• Demonstrate an ability to quickly process large amounts of potentially conflicting information, working both independently and as part of a team. Contribute to the success of several major projects vital to Tier 1.
• Work closely with customers to provide technical expertise and guidance in sensitive professional service projects
• Assist project… Show more
• Assist project management teams with driving customers and deliverables to keep project timelines on track
• Create and maintain critical workflow checklists and acceptance test plans to ensure professional service work is completed to the highest standard every time

Ottawa, Canada Area

Coop term while completing undergraduate studiesInterface with regional support teams, business units and R&D to troubleshoot complex product issues in Java, Oracle, and Unix/Linux. Drive issues to resolution by drawing upon strong analytical skills and technical experience.Providing customers worry-free network turn-ups and network integration. Assist in.