• Responsible for answering customer queries on an array of channels including Social Media, Email and Web Chat, serving several customers simultaneously, whilst delivering exceptional client service.• Used sharp critical thinking skills in solving complex problems and empathetically communicate solutions to customers. Strengthened the ability to thrive in a dynamic, team-focused environment. By working together with internal cross-functional partners to resolve inquiries, I achieved and… Show more • Responsible for answering customer queries on an array of channels including Social Media, Email and Web Chat, serving several customers simultaneously, whilst delivering exceptional client service.• Used sharp critical thinking skills in solving complex problems and empathetically communicate solutions to customers. Strengthened the ability to thrive in a dynamic, team-focused environment. By working together with internal cross-functional partners to resolve inquiries, I achieved and maintained target performance and on-time metrics. Show less

• Temporary Assignment within the ISA department. My responsibilities revolved around cash ISA closures, stocks and shares transfers (in and out), internal account transfers, setting up student accounts and junior ISAs, as well as arrestments.• Successfully performed the administrative tasks for an industry-leading and award-winning bank, thus enhancing my data handling and communication skills in meeting targets for accuracy, quality, volume and agreed service level.

Team leader - marketing consultancy project for The Economist. The Economist objective for 2017 was to implement a new direct and digital strategy that will contribute at least 2500 new subscribers; boosting female readers from 29% to 40%.Multi-step digital strategy driving up the number of female subscribers having storytelling at its core.The ‘WHAT WOMEN ARE’ campaign will reach, but not limited to, two millennial female targets, identified as the most potential customers in term… Show more Team leader - marketing consultancy project for The Economist. The Economist objective for 2017 was to implement a new direct and digital strategy that will contribute at least 2500 new subscribers; boosting female readers from 29% to 40%.Multi-step digital strategy driving up the number of female subscribers having storytelling at its core.The ‘WHAT WOMEN ARE’ campaign will reach, but not limited to, two millennial female targets, identified as the most potential customers in term of Life Time Value. Four stories, of four women, from four different topics worldwide, will create awareness and attract them to initiate the journey through an impressive Social Media campaign aided by Pay-Per-Click advertising, whilst Email Marketing will drive the conversion and engagement. Show less

I was employed as a Student Ambassador, firstly as a Student Usher having to support the Graduation Ceremony of 2013 by assisting the guests and the staff around campus. Following this, I worked as a Student Telephoner contacting graduates and promoting the paid internships available. Additionally, I worked on and off as a Student Helper in the library assisting users and helping staff to shelve library stock.

• 52-week business placement – rotated through Dining Service and Inventory, Banquet Service, Administrative and Marketing phases in one of the most prestigious private Country Clubs of Connecticut. This elevated my flexibility towards working within a fast-changing environment.• Attained proficient knowledge in dining service, menu planning, food and beverage inventory, purchasing and costing, event planning and coordinating, staff management, scheduling, and marketing communications… Show more • 52-week business placement – rotated through Dining Service and Inventory, Banquet Service, Administrative and Marketing phases in one of the most prestigious private Country Clubs of Connecticut. This elevated my flexibility towards working within a fast-changing environment.• Attained proficient knowledge in dining service, menu planning, food and beverage inventory, purchasing and costing, event planning and coordinating, staff management, scheduling, and marketing communications strategies increasing Members’ participation at the Club.• My social and professional development, ambition and organization were not only observed by the members, but also by the senior stakeholders, being awarded the ‘Employee of the Month’ title. Show less

• Organised events, recruited brand ambassadors and worked for Milkround on several occasions throughout the main university campus.• Proved responsibility in properly executing various tasks of recruiting ambassadors, raising awareness and promoting the brand. This resulted in meeting the bonus target and being awarded extra for my efforts.