Max Donner Email & Phone Number

Virginia Beach, Va, Us

Warrenton, Virginia, Us

Provide Workstation Software Break Fix supportIMAC – PC Install, Moves, Adds and ChangesImage LoadsAsset RecoveryAsset taggingPrinter SupportClient Center (Tech Bar) SupportIT Service Management UpdatesOther Client Support needed to maintain Workstation operations and customer satisfaction

Oakland, California, Us

Assist in scaling the internal IT service desk function for our growing company, meeting or exceeding service level targetsProvide phone, email, chat, or remote workstation support to employees; plan and implement hardware and software upgrades; troubleshoot and resolve network connectivity issuesSupports corporate IT systems; analyzes events to resolve system issuesDocument technical procedures and ensure they are kept up to date while maintaining accurate details within each ticket on work performedPerform employee onboarding and offboarding activities Assist with automated standard IT tasks to empower employee self-service Execute on projects identified to improve Mosaic's IT services, infrastructure, and securityProvide end-user/new user education with a focus on collaboration toolsProvide dedicated white-glove service to our Executive staff Be self-motivated and self-sufficient while remaining a team player. The position has high visibility and requires the highest level of communication with strong verbal and writing skills

Menlo Park, Ca, Us

Charlottesville, Va, Us

o Serves as a technical liaison between end users, site computer systems, and any outside technology sub-contractors, with specific duties of education and problem solving o Serves as technical lead for electronic medical record softwareo Sets up and deploys workstations/laptops for new userso Develops and administers in-house training programs on an ongoing basiso Prepares and maintains a current users guide for identified software applicationso Adds and deletes users to security system per instructions from Human Resourceso Coordinates and participates in support via the technical help desk as neededo Administers local and remote PBX/VoIP phone systemso Installs, troubleshoots and maintains IP based telephones.o Works with configuring, tracking, distributing and servicing mobile phones o Assists in the maintenance of all local and field computer hardware and software o Performs backup duties according to Agency policyo Adheres to the practice of confidentiality regarding patients, families, staff, and the Agency per HIPAAo Analyzes and solves problems on computer applications and desktop/laptop systems for end users; provides a wide range of in-depth technical assistance to end users o Ensures support is provided to customers in a professional, courteous, and timely manner. Tests, rebuilds and upgrades computer hardware/software o Prepares computers for secure disposal or community useo Analyzes current and proposed end user desktop and laptop hardware and software systems; maintains systems o Assists with technical support for research and development initiatives for the implementation of new technologies o Reviews, evaluates, and recommends solutions for computer hardware and software acquisitionso Assists with development of in-house policies and procedureso Provides computer administration for user security and profile setupo Contributes to a team effort and accomplishes related results as required

Menlo Park, Ca, Us

Tier 1/2 Help desk supportConfigure laptops, help users with cellphones, laptops, and tablets.Image laptops using imaging software (Acronis True Image)Unlocking accounts, setting users up in active directory and EMR (Electronic Medical Record) software (Cerner)Basic tech support, Windows 7

PC technical support & configMicrosoft WindowsApple Mac OSXSmartphone and tablet support & configiPadiPhoneAndroidHome networkingTCP/IPTroubleshootingRemote AssistanceVirus removalImagingInstallationReformatBackup

Gainesville, Fl, Us

UF Health IT, Workstation and Device Support Zone 6 (UF College of Veterinary Medicine):• Troubleshoot, monitor, address network security issues such as but limited to virus/malware activity, improper use, and various other network security concerns• Maintain unit McAfee ePO server• Verify and validate ongoing antivirus update pushes• Review and complete security checklists• Act as a liaison for the unit for security issues• Offer suggestions on ways to improve security and minimize risk• Prepare and maintain documentation Infrastructure and Customer Support Team-specific duties:• install, repair, troubleshoot and maintain end user hardware/software• Maintain updated trouble tickets and other documentation• Assist with basic network troubleshooting with regards to workstation connections• Provide A/V support and troubleshooting for unit's teaching spaces, conference rooms, lecture halls, and auditoriums

Gainesville, Florida, Us

UF College of Veterinary Medicine - Helpdesk support:Troubleshooting and repairing of PC systems, monitors, printers and other peripheralsTroubleshooting and installing Operating Systems, Office Suites, Multimedia software and other software commonly encountered in a veterinary teaching environmentAssist with basic network troubleshooting with regards to workstation connectionsKeeps work tracking database up-to-date with complete entry of all work completedMaintain current knowledge through reading, self-study, online and face-to-face learning activitiesOther duties as assigned

Gainesville, Florida, Us

backup and reload new/existing computers (Windows 98 > Windows XP migration)troubleshoot computer hardware/software problemsjoin workgroup computers to domain, migrate local user profile to domain account, follow up with end user to address any issues post-migrationanswer support phone calls, emails, and tickets