Leading and developing the technicians working at the store. Making sure they have the training and skills they need to perform at their highest abilities.

As a friendly face behind the Genius Bar, you’ll be able to take the thorniest questions and answer them in plain old English. Do hardware and software troubleshooting. Provide basic customer training. And perform timely repairs. All of which make for some very happy customers. Last but not least, you’ll serve as a resident expert and coach for your sales associate colleagues.

Apple Specialists are at the heart of our reputation for extraordinary customer service. You love people. Have an encyclopedic knowledge of all things Apple. And can translate technology-speak into everyday language. You’re ready to not just serve up information, but also inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.

We want to provide our customers with the best shopping and ownership experience possible. So, we must carefully and effectively process and fulfill customer orders and treat our customers exceptionally. You will be at the forefront of that effort: You will be on the front lines with our customers, acting as the voice of Tekserve and providing “knock-your-socks-off” customer service, answering customer calls and emails, and helping to solve customer problemsYou will work closely with our Logistics and Service teams to confirm customer information and ensure that customers receive their product in a timely mannerYou will be asked to constantly think of ways to improve customer service and operations protocols to prevent repeat problems and make our team more efficientYou will manage returns and help us understand why customers returned their productsYou will help us to further develop our order fulfillment processes and integrate operations with key vendorsYou will become the company expert on our internal management system and actively track sales orders, inventory and customer relationshipsYou will be asked to get involved in other areas of the business based on your interest and company needs—this could be anything from writing reviews for our top-selling products to helping manage our online presence