Product Support Technician Ii
CurrentProvide technical support to anyone who calls and/or requests assistance. Interface with Field Service Technicians, Customer Service, and/or other Product Support Technicians to provide prompt repairs and/or Service Request. Answer all telephone calls incoming and inter-departmental with courtesy, professionalism and helpfulness. Monitor a casino gaming network for problems that may occur; troubleshoot any network or software problems according to departmental procedures. Maintain accurate and detailed information in the company trouble ticket database. Research, respond, and archive complaints and/or requests (Incident Reports). Provide daily game network financial reports to the Accounting Department. Provide support for in house Test-Bed activities as needed. Provide miscellaneous reports as requested and as needed. Configure the gaming servers running Microsoft Server and gaming cabinets for multiple casinos as requested on a daily basis. Assist field service technicians when any Microsoft OS problems may arise.