Max Dupuis Email & Phone Number

Geneva, Switzerland

Participation in the infrastructure (electrical, cooling, rack-space, floor-space) capacityplanning of the computing rooms.Preparation and administration of the commissioning, decommissioning and moves of largebatches of IT equipment (servers, storage, network devices) in the computing rooms.Supervision of the contractors performing the electrical, mechanical, cabling and equipmenthandling works.Liaison with CERN engineering and technical departments for the infrastructure of thecomputing rooms.Develop and maintain procedures and tools for assuring an up-to-date inventory of deployedassets.Provide and maintain procedures related to the data centre operation for 24/7 operators.Maintain statistics of performed interventions and used resources and produce reports tomanagement hierarchy.

Switzerland

Responsibilities:Coordinating the 3 members of the IT Services department.Ensuring the compliance of IT corporate guidelines and aligning technical proceedings with IT Headquarter based in Germany.Managing and negotiating contracts with external suppliers.Design and improve IT processes.Participating with IT Manager in annual budget forecast.Providing 3rd level support on difficult casesDefining and purchase all new servers and network equipment.Achievements:Designed and coordinated the creation of a new server room. Definition of fiber routing, racks, Airflow, water-cooling and fire protection.Elaborated and implemented new core network and access switches. From a single room to a fully redundant infrastructure set in 2 buildings.Elaborated and implemented the IT infrastructure in our new R&D building (Biel).Analysed and replaced all Windows 2003 Servers.Analysed and implemented a role base access to data.

Switzerland

Providing 1st, 2nd level support covering; hardware, software and infrastructure for end users based for the factory site.Management of ticketing system to log user incidents and requests.Operating systems implementation and upgrade.

Backpacking around the world to discover different cultures, From Asia to Oceania and from North America to South America. One-month volunteer in a Cambodian Orphanage teaching Computer & Internet to the kids.Developed: Managing budget, resourcefulness, patience, open mind, different communication tools.

Switzerland

Serving as main point of contact on all IT-related matters for the factory building (Neuchatel) and the sale & marketing site (Geneva).Develops and manages IT budget. Monitors and approves all IT related expenses.Builds and maintains vendor relationships and manages the purchase of hardware and software products.Maintains a thorough knowledge of the organization and adheres to all organizational standards.Supervise deskside support technician Designs, develops and maintains the SharePoint intranet.

Switzerland

Elaborated, Implemented the Campus new Operating System migration (1000 computers)Developed communication and training material for a smooth transition.Trained and managed resources to achieve the migration on time.Obtained a 96% Customer Satisfaction Rate on migration process.Follow up ticket/request to meet SLA between different departments.Design of KPI and deliverables of IT team/department

Switzerland

Desk Site Support: Monitoring and reporting the compliance and the security of the campusDesigned and Implemented Backup over LAN for GxP system (Symantec System Recovery).Servers administration, roll out backup tapes, patch on switch panel.Designing and implementing IT request Web form (PHP/HTML).Active directory and exchange administration.Supporting VIP users with Blackberry and Windows mobile devices.Setting up PCs for new user (ghost image, User Profile, J&J Standard).Application deployment and remote assistance with SMS.Helpdesk IT: Solved the LAN, PCs and telephony issue on the daily business.Trained user with MS Office application and create documentation “Tips & Trick” on the intranet.Respected Service Level Agreement and deliver monthly statistic to the management.Improved User Satisfaction Survey from 64% to 97%

Ireland

Back Up SME (Subject Matter Expert)Central escalation point to tiers 2 Microsoft Analysts (Ensuring sufficient information for escalations).Provided Helpdesk Analysts feedback on call maintenance, customer updates and troubleshooting steps.Identified training needs and occasionally provides training for Helpdesk Analysts.Stayed up to date on Helpdesk policies, procedures, standards and documentation.Local Support: Maintenance of the 10th Call Center PCs (inventory, installation).Developed Sysprep image deployment. Technical Analyst:Server: Managed service level for Windows 2000 and 2003 server.Managed user’s rights and permission trough the different corporate resources.Troubleshooting and cooperation with Engineers when cases were escalated.Messaging: Fixed and managed connection with exchange server. Managed rules on both client and exchange server. Instant message, SIP, OWA, Windows mobileNetworking: Set and troubleshoot VPN, home-LAN (wireless).

Ireland

Providing support on Lexmark Hardware and software printers for the French and UK market.Logging all calls and troubleshooting step on the helpdesk ticketing system.Worked closely with 2nd and 3rd level. Take on average 35 calls per day.The calls are customers services oriented and on technical efficiency.

Diploma Of Advanced Studies, Information Security

• Risk management • Business continuity / crisis management • Security governance • Information system Audit • Development.

Diploma, Mechanical Designer

A-Level, Sciences And Industrial Technologies In Mechanical Engineering