• Managed 4 individual contributors and was instrumental in creating a new inside sales team• Project managed a collaborative effort of 5 departments building Kiva’s first all encompassing 25 page Supplier Partner Handbook• Saved hundreds of hours of communication by builing 5 Asana ticketing workflows (new account onboarding, sales ops ticketing, technical data ticketing, & regional off day delivery requests) • Reduced KSS Menu creation time from 2.5 days to 30 minutes• Brought scalability and uniformity to the KSS sales process through implementing Outreach• Launched & managed Kiva’s eCommerce site & LeafLink instance, responsible for 22.5% of distribution revenue• Built a culture of actionable data and transparent goaling through reports and dashboards

• Customized all major objects in SFDC from scratch and integrated their Outreach instance• Implemented PandaDoc & built a new enterprise customer onboarding workflow using Zapier and multiple auto populating contracts• Designed a self service workflow for onboarding smaller customers with a payment portal

• Implemented PandaDoc, creating 10+ templates for 4 different teams in the shortest time the PandaDoc team had ever seen their software implemented• Decreasing time to close to 1.57 days for Concierge team assisting them close $2.02M• Built infrastructure and changed sales team workflow from transactional to account based• PMed all Salesforce work for the Guest facing team including revamping every major object• Working with Product to update lead flow from 5 external forms to being in the checkout flow• Built dashboards using SQL in Periscope to support outbound initiatives and events for 2 teams• Automated Biz Dev supplemental contracts based on triggers in product allowing our team to conduct business with new Guest and Host partnerships that were previously unachievable

• Implemented Pardot, Hero’s first marketing automation tool, in 3 months • Managed consultants and internal dev resources while setting up and optimizing new templates for forms, form handlers, landing pages, emails, and preference centers• Wrote a 22-page Pardot training document with corresponding videos• Determined 2019 marketing monthly metrics using SFDC, Pardot, Excel, B2BMA, and GA• Managed monthly newsletter and blog RSS utilizing HTML for touchups and Litmus for QA• Created project management tracking documents for collaborative marketing asset builds• Main SFDC admin supporting 50+ users across various departments nationally • Compiled list of SFDC user struggles, performed a SFDC audit, and wrote a phase one plan to update the CRM based on priority as well as procured consultants to execute said plan• Defined and created tracking measures for sales funnel based on goals, CRM data, and ICP• Launched new website helping with page production, forms, and landing pages in WordPress• Built process around data migration from acquisitions • Researched and proposed Surveying, Enrichment, and Webcast software for 2019 needs

• Built outsourced lead gen team from scratch resulting in a 50% more productive sales team & doubling SFDC accounts from 8K to 16K in preparation for Series A initiatives• Proposed, researched and negotiated software contracts for lead generation, outbounding, de-duping, and people management software• Built sales reports and alerts for management using SFDC & Troops.ai• Worked with sales, customer success, and marketing to standardize data input and improve workflows within SFDC and integrated SaaS tools.• Wrote training material for new hires on the competitive landscape in LegalTech, our ideal customer profiles, and our enterprise level clients• Admin for: Salesforce, Salesloft, Troops.ai, DMS Ringlead, People.ai, Upwork, Wishpond, Dataloader.io, Ambition• Validated solution as product fit for smaller clients, shortening sales cycle by months• Conducted full sales lifecycle, surpassing quota with 21/17 qualified calls in Q4

• Set up, conducted, and analyzed product demos and usability tests• Reorganized website using Squarespace and created social media accounts• Wrote email campaigns and conducted BD outreach for video library content

• Simultaneously dispatched rescue fleets and handled customer support• Conducted data analysis to improve NPS using Excel, PowerPoint, & Tableau

Tradecraft is a highly selective, full-time sales & business development apprenticeship program that prepares individuals to excel at high-growth startups through a combination of curriculum, hands-on project work for startups, and mentorship from industry practitioners.Contract roles held:• Everlance; Developed an outbound sales outreach plan and industry research• Sendwithscout.com; Created email templates and managed marketing campaign for outreach to solar companies• Tilt; Developed a growth plan for their brand ambassador program

• Built client base from scratch using LinkedIn, networking events, and referrals• Cold-called and emailed 30-50 people a day, setting meetings for myself• Conducted approach, fact finding, and closing meetings• Identified clients’ financial goals & concerns & offered strategic solutions to solve them• Walked clients through onboarding process and provided ongoing service thereafter• Taught monthly classes on wealth building for realtors & entrepreneurs

• Taught multilingual classes of 16-30 students in English as a second language• Created activities tailored to students’ needs based on different learning styles

• Independently created and managed all camp schedules• Designed and budgeted clothing items for the camp store• Proactively communicated to resolve disputes between individuals

• Provided for the welfare of approximately 150 campers each session• Maintained a safe and healthy environment through continuous attention to campers and their needs• Encouraged campers to develop skills through wilderness training and leadership building activities