Provide L2 Support to Customer and Agent issues from different regions/countries. Communicate with upstream/downstream system to get more information as needed. Escalate to L3 support/3rd party vendor/upstream and downstream system providing possible root cause of the issue so they can work on the fix quickly. Facilitate calls as needed between L3 and upstream/downstream system to find the best solution on the issues raised by our users.Tools:MongoDBPostmanCA Workload AutomationNew RelicDevoJIRAConfluence

Sept 2022 - Oct 2022Currently deployed to a Sharepoint Project were we develop and enhance SPFX custom webparts using ReactMarch 2022 - August 2022Working with T-SQL and PL/SQL- remediating Stored Procs migrated via SSMA from the Oracle database- Bug Fixing known issues of the migrated Stored Procedure- Test and Validate migrated Stored Procedures if they are working as intendedMay 2021 - Dec 2021Working in Sharepoint projects where we modernize their legacy Sharepoint Workflows and Infopath Forms to Power Automate Flows and Power Apps Forms respectively. - SP Online PnP- Power Automate Flows- Power App Forms- Quest Migration Tool

Oct 2020 - May 2021Working as an SPFx Developer using Agile Methodologies under one of Accenture’s Client. I'm currently engaged in enhancing the sharepoint experience of the users through developing enhancements of their custom webparts currently used by their Sharepoint site.Nov 2017 - Sept 2020Worked as a Support Analyst under one of Accenture’s Client. I mainly support one of the client’s application and resolve their issues as well as deliver service request. Aside from this, I am part of the RPA team under this client and we develop and schedule RPA bots to maximize work performance