Maxel Grabeel Email & Phone Number

United States

El Paso, Texas, United States

-Provided verbal, written and video call assistance using TechSee, for advanced technical troubleshooting to customers or technicians on site having product service, installation, repair and general product questions for multiple product types.-Record and document problems and resolutions offered in CRM.-Explain and interpret warranties to customers that apply to products.-Improved customer satisfaction by promptly addressing and resolving support issues.-Provided exceptional customer service, consistently receiving positive feedback from clients.-Enhanced customer satisfaction by efficiently resolving complex technical issues.-Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.-Consistently maintained 9 out of 10 CSAT score.-Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.-Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues.

El Paso, Texas, United States

• Basic set up and operation of small to large-scale audio-visual systems, (Set up Audio, Video, Lighting, Computers, Rigging) working with a team in a hospitality environment while ensuring complete customer satisfaction. (Usually with a team but for small events or meeting room I will do myself or with one other person) When the event is finished I or a team will break it down pack it up and store the equipment in the designated area or location assigned.• Maintained and troubleshot audio and visual equipment to minimize downtime.• Provided technical support to event staff and presenters, reducing technical issues and delays.• Set up projectors, laptops and microphones for live presentations.• Executed client consultations to determine audio-visual needs for events.• Tested and calibrated audio and visual equipment to verify proper operation

El Paso, Texas, United States

• Assisting tenants with government rental aid.• Enhanced communication between tenants and landlords through consistent follow-ups and progress updates.• Reviewed their application and process for approval or denial.• Maintained accurate documentation on all cases.

El Paso, Texas, United States

• Installed high-end audio, video, security systems, network, and home automation systems.• Used Hand and power tools to complete terminations of cables and coaxial cables.• Installed equipment racks, displays, speakers and security devices.• Diagnosed and troubleshot problem installations with both system and components.• Read wiring diagrams and blueprints for residential projects.• Improved audio-video system performance by conducting regular maintenance and timely repair of equipment.

El Paso, Texas, United States

• Interpreted electrical schematics to assemble and/or wire electrical power systems (switch-gears and panels).• Wiring a panel based on a schematic and then repeated this procedure until the production volume is met.

Dallas, Texas, United States

• Basic set up and operation of small to large-scale audio-visual systems, (Set up Audio, Video, Lighting, Computers, Rigging) working with a team in a hospitality environment while ensuring complete customer satisfaction. (Usually with a team but for small events or meeting room I will do myself or with one other person) When the event is finished I or a team will break it down pack it up and store the equipment in the designated area or location assigned.• Maintained and troubleshot audio and visual equipment to minimize downtime.• Provided technical support to event staff and presenters, reducing technical issues and delays.• Set up projectors, laptops and microphones for live presentations.• Executed client consultations to determine audio-visual needs for events.• Tested and calibrated audio and visual equipment to verify proper operation.

Grapevine, Texas, United States

• Ensure guests are completely satisfied with their experience at not only in-room dining and restaurant dining, but their overall stay in the hotel.• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.• Contributed to sales growth by up-selling products and services based on individual customer requirements.

Recording Engineering, Music Production, Recording Arts, Live Sound, Music Buisness

Diploma