Maxence Mercier Email & Phone Number

Rolleboise, Île-De-France, France

• Staff management (65 employees): recruited new employees for all departments, organised and led integration days, managed planning, solved problems, implemented new procedures• Client relationship: resolved conflicts, ensured customer satisfaction before, during and after their stay• Project management: budgeted sales and expenses for 5 revenue streams, obtained 4-star classification, led and supervised the renovation of a 9-room building, created subsidy files (“prevention act for… Show more • Staff management (65 employees): recruited new employees for all departments, organised and led integration days, managed planning, solved problems, implemented new procedures• Client relationship: resolved conflicts, ensured customer satisfaction before, during and after their stay• Project management: budgeted sales and expenses for 5 revenue streams, obtained 4-star classification, led and supervised the renovation of a 9-room building, created subsidy files (“prevention act for employee’s health” and “sustainable tourism fund”)• CSR management: obtained Green Key certification for 2 hotels, implemented new actions (reduced by 100% consumption of single use plastic for customers, implemented recycling, …), estimated the Group's carbon footprint with “HelloCarbo” Show less

Martillac, Nouvelle-Aquitaine, France

• Was the secretary of the Executive Director, assisted in answering customers feedbacks, studied options for improving the establishment's CSR, coordinated the technical department. Operational support on weekends.

Rolleboise, Île-De-France, France

• Did check-in check-out, prepared individual guests and groups stay, answered emails and calls. Closed out and controlled the cash register of all departments. Implemented new procedures.

Gordes, Provence-Alpes-Côte D’Azur, France

• Oversaw room-service from taking orders to cooking and serving guests. Set the breakfast room and the restaurant back-office. Helped the night auditor when necessary.

Gordes, Provence-Alpes-Côte D’Azur, France

Luray, Virginia, États-Unis

Rolleboise, Île-De-France, France

Master Management De L’Entreprise Hôtelière / Master’S Degree, Accounting And Hospitality Management

• Starting a new business, international business, hospitality management, finance, accounting, HR management, intercultural management.

Master 1 / 1St Year Of Master'S Degree

Erasmus programme from September 2018 to May 2019. Courses in English. Subjects: International business, entrepreneurship, accounting.

L3 Économie Et Gestion Hôtelière / Bachelor In Accounting And Hospitality Management, Mention Bien / Honors

• International marketing, accounting, management, tourism, informatic, English, German.

2E Semestre L3 Économie Et Gestion / 2Nd Semester Of Bachelor

Erasmus programme from January 2018 to May 2018. Courses in German and English.

Bts Hôtellerie-Restauration / Hotel And Catering Vocational Training Course, Marketing & Accountancy

Btn Hôtellerie-Restauration / Secondary School Degree, Hospitality And Catering Industry, Mention Très Bien / Highest Honors