Maxence Moulin Email & Phone Number

Barcelona, Ct, Es

Archamps, Auvergne-Rhône-Alpes, France

Consumer-focused to path the road to continuous Customer Satisfaction worldwideIn direct contact with Sales Teams in charge of the territories. Regular meetings to review Sales needs, field issues, follow-up on action plans for improvements and problem-solvingDefine and deploy customer care roadmap for all Vivacy plantsResponsible for a structured and efficient communication towards end users / potential buyersDevelop service procedures, policies and standardsPropose and implement any process improvement or automation to cut cycles handling time (continuous improvement) and provide best in class customer support within budget scope ; Keep ahead of industry’s developments and apply best practices to areas of improvementBudget and KPI follow upWarehousing externalisation projectEDI and Webedi Development coordinatorInventory and Supply-Chain cost reductionBusiness Continuity Plan Coordinator

Annemasse

Lead and manage the Plant Supply Chain CIM team with the objectives of maximizing the service level, minimizing the logistic costs and inventories and accelerating the physical flows from suppliers to customersDeploy all Valeo Supply Chain standards, guidelines, working methods, methodologies and tools in the plant and toward SuppliersEnsure all supply chain activities to support New Project Introduction or Engineering Change; Perform the standard trainings to the plant teamsIdentify and generate opportunities for improvementMaintain and update the Supply Chain Quality SystemSAP Key User SDManagement of the Supply-Chain Team MembersManagement of the Master Data Team MembersManagement of the Inventory Team Members

Geneva Metropolitan Area

CEO for a team of 12 employees, Develop strategic plans for the company’s products Budget ValidationLegal and Customs management Supply-Chain AuditorWarehousing externalisation projectContinuous ImprovementSafety and Supply-Chain trainerKey User SAP SD

Oyonnax

Responsible for Quality of Service and Customer satisfaction for luxury segment customersProactively identified existing customer needs and opportunities to grow the customer relationship with Aptar. Worked with the account team to update and prevent all business opportunities and commercial operationsManaged Service Improvement Plans Ensured customers complaints are managed and resolved in a timely manner.Prepared and managed monthly customer service reviews including capacity analysis, forecasts and recommendations.Proactively informed customer and end-users in advance of any anticipated service interruptions.Created and reviewed any internal root cause analysis (RCA) applicable Responsible for data integrity of customer information in all systems/tools.Volume Fluctuation Analysis, Order intake and follow up of volume fluctuationInternational Multimodal Transport flow follow up for plural production plantsConsignment Stock management and ConsolidationSupply Chain Continuous Improvement ManagerDeliveries follow up and optimizationBilling follow upKey User SAP SDSOX Supply-Chain Adviser (USA Financial Audit)

Annemasse

- Lead and manage customer service team and the procurement team for all the plant.- Co-ordinate and manage the plant SIOP (Sales, Inventory and Operations Plan) and MPS (Master production Scheduling) processes.- Recognize and manage all demands for products from customers by driving Sales and operation plan and Master Production Schedules.- Ensure SIOP/MPS are realistic and consistent with customers’ orders, plant objectives and capacities.- Manage the load of the plant and propose resource allocations regarding customer demands.- Manage inventory.

Annemasse

Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production schedules.Ensure customer schedules (via EDI, webEDI or paper),Ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved.Identify & highlight large order variations between the schedules that were forecasted by the customer & those that are firmed up by the customer.Release picking lists for the customers’ deliveries.Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary.Ensure that targeted service levels to the customer are reached.Monitor the safety stock levels and alert when the min / max levels are reached.Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.Meet the Customer contacts on a regular basis (once a year for major Customers).Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation).Propose action plans to improve the service level.

Saint-Quentin Fallavier

Customer Service Representative Administrative management of orders, picking and shipments, 4000 orders / day for ICI Paints group, Administrative incoming flow follow up, Claims and Customer Service

Feyzin

Deliveries Rounds management for the 10 drivers of the agency, Phone order intake for French Customers, Deliveries follow up, Stock management for vehicles + warehouse, Billing and payment follow up for individual and companies customers

Master 2 (M2), Supply-Chain Management

Master'S Degree, Management De La Chaine Logistique Globale

Bts, Transport

Langues Etrangères Appliquées Au Commerce International