International Consultant and System Analyst Team Coordinator for the HEFLO platform: https://www.heflo.com/I carried out the following missions:Management:• Support team management.• Monitoring and improvement of inter-departmental internal business processes.• Creation and monitoring of key performance indicators for teams.• Animation of daily stand up meetings for support management.Quality Assurance:• Creation of user stories for future features.• Creation of functional test scenarios.• Functional tests distribution and planning.• Execution of tests for improvements and fixes.Support:• Functional support of the HEFLO platform for French-speaking, English-speaking and Brazilian users (clients and partners) for more than 10 countries.Sales:• Commercial presentations of HEFLO functionalities in French, English and Portuguese for more than 10 countries.Documentation: • Creation of informative content on HEFLO: - Blog articles- Help center: https://kb.heflo.com/knowledge-base/ • Creation of videos on the use of the HEFLO platform: - product innovations - product training: https://academy.heflo.com/product/business-process-automation-essentials/ - Commercial/presentation

International Consultant and system analyst for the HEFLO platform: https://www.heflo.com/I carried out the following missions:Support: • Functional support of the HEFLO platform for French-speaking, English-speaking and Brazilian users (clients and partners) for more than 10 countries.Sales: • Commercial presentations of HEFLO functionalities in French, English and Portuguese for more than 10 countries.Quality Assurance: • Execution of tests for improvements and fixes.Documentation: • Creation of informative content on HEFLO: - Blog articles- Help center: https://kb.heflo.com/knowledge-base/ • Creation of videos on the use of the HEFLO platform: - product innovations - product training: https://academy.heflo.com/product/business-process-automation-essentials/ - Commercial/presentation

MOA Manager at DataSolutions - RetailExplorer For almost 3 years I was able to work on different missions with the aim of improving existing SAAS AND solutions. DataSolutions - RetailExplorer is a company specializing in promotional strategy in Retails and in the comparison of prices on click and collect websites. Agile project management:• Definition of business needs: establishment of functional specifications and drafting of business briefs, support of technical teams for the construction of user stories using JIRA.• Project management:- Planning management, sprint reviews (every week or every 15 days depending on the project) in an agile spirit while respecting the company's strategy and the budgets/resources available.- Animation of daily stand up meetings.• Implementation of change management with the business teams during the delivery of the project in pre-production and in production.• Creation of functional documentation for internal purposes and sharing for our customers and partners.Quality assurance:• Analysis of bugs in production and report for the technical teams with contribution of the context and documentation.• Creation of functional test scenarios for evolutions and corrections.• Organization of the distribution of the tests, planning and execution of the functional tests for the evolutions and the corrections.• Creation or update of the documentation on the platform or the functionalities.Support:• Animation of daily stand up meetings using the KANBAN methodology.• Training of the support team for the new functionalities of the tool and the improvements.

This position was created in September 2016 with 2 main missions:Sales coordinator: - Creation of the customer support service with the objective of having a traceability of all complaints, and customer feedback.- Training of teams on the different solutions of the company (SAAS) and the different features.- Implementation of internal procedures (sales department, IT, production).- Improvement and implementation of dashboards on JIRA to monitor customer feedback indicators.- Review of quality processes.MOA assistance:• Definition of business needs: establishment of functional specifications and drafting of business briefs, support of technical teams for the construction of user stories using JIRA.• Project management:- Assist and help on the planning management, sprint reviews (every week or every 15 days depending on the project) in an agile spirit while respecting the company's strategy and the budgets/resources available.• Quality control: validate the project according to the needs, briefs, mentioned by the client before going into production• Creation of functional documentation for internal purposes and sharing for our customers and partners.

Sales:• Commercial and functional presentation of marketing studies and 2 SAAS. The first specialized in promotional strategies in Retails and the second in the comparison of prices on click and collect websites.• Participation in increasing the company's turnover by 10%.• Renovation of 95% of customer base subscriptions.Customer support:• Management of industrial clients, retailers and advertising agencies.• Responsible for the functional support of the 2 SAAS.• Ensure customer satisfaction:- Accuracy of data- Compliance with deadlines for the delivery of studies- Evolution of tools according to customer needs.Training:• Training of customers in SAAS tools subscribed face-to-face, by video or by telephone.• Creation and update of documentation for training on SAAS tools. - Training on promotional analysis in Retails.- Training on price comparison and the presence of references in click and collect websites.

- Determination and follow-up of the test plan for experimental products with analysis of the results and recommendations (Nutella B-ready).- Development of an impulse circuit for the study of 2 projects.

This position has 2 objectives:- Participation in the creation of operational plans for the distribution and merchandising of national and test products.- Analyze the sales data of the test panels on the national and the products.

This position is intended to be a support related to communication and marketing teams:Sales/Marketing:• Communication actions related to the Executive MBA.• Update of the CRM database.• Commercial prospecting.• Direct marketing (actions on social networks, e-mailings, making telephone appointments, follow-up of prospects).• Relational marketing (follow-up of active prescribers, newsletter).• Event marketing (organization and participation of information meetings).- Carry out marketing missions:Content production (text, audio and video)• Participation in the definition of training plans related to the modules of the Executive MBA.• Analyze the content and case studies available for these modules.• Preparation and record video lesson footage under the guidance of our media teams.• Assistance on video edition (cutting, embedding of backgrounds, visual and graphic aspects).

2-month mission in the service of new products and innovationsPosition in collaboration with the marketing department and the supply chain department. I worked on the following missions:• Management of marketing study requests:- Purchase requests- Receipt of material- Cost management• Analysis and stock control of a test panel on SAP:- Purchase order- Stock management- Verification of the correct quantities/qualities of the products received- Ensuring the delivery of the products to the shops.• Control of the budget of the structure:- Analysis of the costs of the service- Verification of the budget with the financial department• Implementation of retailer tests:- Contact with panels- Product referencing- Participation in the implementation of promotions and media plan

Buyer assistant for a company specializing in the purchase of high-end food products which then resells to hotels, restaurants and retail outlets in London and its region. I worked on the following missions:• Purchasing relationship with French suppliers:- Purchase orders- Establishment of delivery deadlines- Billing management- Reporting of deliveries• Analyzing stocks on SAP:- Control of quantities/qualities in the storage area- Checking the arrival of products- Analysis of safety stocksThis mission also proved to be very formative following the great growth of the company which then required a force of proposal from the whole team and a great proactivity. In the Purchasing/Logistics Department, this pro-activity resulted in:-> Implementation of new internal processes-> The prospection for new specialized suppliers-> Development of new partnerships-> Implementation of specific reporting on the transport of goods

Internship in the department of new products and innovations, in which I was able to work on the following missions:• Creation of several market studies, in particular on a growing demand: that of on-the-go consumption and snacking.• Participation in the management of promotions concerning several tested products.• Participation in the development of the marketing mix of several products.• Relations with consumer panels to analyze test results and develop recommendations for future projects.

Internship with the following missions:• Commercial: Clients portfolio management and its development.• Human resources: various sourcing and recruitment projects.