Maxene Hole, Cip Email & Phone Number

Markham, Ontario, Canada

27 Allstate Parkway

Provide back end support to agentsReview, accept or deny risks based on underwriting rules and guidelinesUse discretion to make exceptions outside of written eligibility rulesAssist agents in understanding risks they are writingFirst point of contact for onboarding new agents; providing training and guidance around the underwriting rules.Proficient in the use of insurance based software to complete day to day tasksDevelop strong relationships with the agents and managersConsulting with team to assist in determining best steps to ensure the book of business is protected.Complete assigned tasks meeting strict deadlines

Provided back end support to agentsReviewed, accepted or denied risks based on guidelinesAssisted agents in understanding risks they are writingUsed diplomacy when reviewing a risk that may be unacceptableProficient in the use of insurance based software to complete day to day tasksConsulted with team to assist in determining best steps to ensure the book of business is protected.Completed assigned tasks meeting strict deadlines

Provided front line customer serviceContacted clients regarding renewals, payment issues and underwriting requests via telephone, e-mail and mailUtilized strong communication skills to resolve and prevent difficult situations with clients regarding their businessUsed POS systems processing payments under tight deadlinesProficient in the use of insurance based software to complete day to day tasksThoroughly reviewed policies to ensure they meet GuidelinesCompleted interviews with clients to ensure we have the most up to date informationIdentified new sources of business through cross selling.

Used strong communication skills to resolve and prevent conflicts within the workplace. Ensured all equipment was available on deck when neededInformed head instructor on the conditions of the pool equipmentSupervised and delegated assistant instructors in student skills developmentDesigned and prepared lesson plans for each class each weekCompleted and distributed report cards to students at the end of each sessionUsing the designated rubric for each level I graded students on a weekly basisEffectively developed swimmer safety programs with instructional team membersConsistently available to provide timely responses to parent and students questions

Successfully completed the Toronto Sports Leadership certificate Learned how to work independently and as a teamProfessionally managed patrons questions and concerns related to the facilityDeveloped exceptional interpersonal and strong communication skills Handled patron inquires efficiently with positive resultsApplied essential life saving techniques in critical situations Completed injury reports as required

Chartered Insurance Professional

Diploma, Medical Office Management/Administration

I graduated from the Office Administration Diploma program specialising in Medical Office Administration.

Secondary School Diploma

I attended this school as my secondary school requirement.

Crm, Risk Management