Max Farooq Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

1. Effectively defining and implementing solutions for technical or business process problems across different Salesforce environments for clients.2. Nurture relationships with assigned clients through weekly meetings to alleviate pain points, provide end user training and drive user adoption.3. Proactively identifying high priority issues to help align product improvements for new releases.4. Creating clear and detailed training documentation for clients and internal team members.5. Mentoring and training junior team members to optimize their performance.6. Collaborate with third-party vendors to ensure alignment of business processes.7. Performed temporary Salesforce Administrator responsibilities to manage internal Salesforce instance. Resolved 94 issues and implemented 38 enhancements within 7 months. 8. Championed Diversity and Inclusion by representing Traction Rec as a Keynote Speaker at the QueerTech Virtual Fair 2023 and the Traction on Demand Pride Panel of 2021.

Toronto, Ontario, Canada

Facilitated more than 100 2SLGBTQ+ inclusivity workshops for high school and middle school students across Canada.

Toronto, Ontario, Canada

1. Created outreach strategies to increase program uptake by 7% in three months.2. Increased social media engagement and followers by 4% through generating content to build community trust and partnerships within the not-for-profit sector.3. Designed the Domestic Violence Policy brief to be presented to the federal government.4. Managed and maintained the company website to drive traffic and ensure actionable results through high-quality content, SEO implementation and continuously measuring performance metrics.5. Proofread and edited briefs, summaries, reports and communications on gender-based violence prevention and response.6. Supported in research and strategic planning for online programs delivery and development.7. Contributed and Co-Developed the content for workshops, training, partnerships, policies and committees.8. Attended online community events, conferences and knowledge dissemination opportunities to represent the DI and programs.9. Provided support to the team in managing volunteers & facilitators and creating measures, processes to ensure these teams are managed and supported.

Toronto, Ontario, Canada

Client: Fanatics Retail Group.1. Provided technical and personalized communication with an overall CSAT score of 96% during job tenure. 2. Supervised a team of 50 agents and successfully minimized client escalations by 91% in 4 months. 3. Increased success rate of identifying fraudulent customers and orders by 88% by collaborating with the Fraud Prevention department.

Karachi

Client: Converse.1. Identified opportunities for strategic partnerships as revenue generating initiatives resulting in 15% sale conversions within two weeks.2. Organized 3 successful promotional events that led to earned media boosting brand awareness throughout digital publications nationwide.3. Developed an affiliate marketing program to capture the local audience resulting in 70 pairs sold in 30 days.4. Conducted in-depth research on market trends, competitive analysis and consumer insights to position Converse locally.5. Crafted social media and public relations strategies to engage the local market and increase brand awareness.6. Designed SEO, SEM and PPC plans to scale marketing efforts and capture market share.

Karachi

Clients: Unilever, Uber, McDonald's, Shell, GSK, MasterCard and JS Bank.1. Succeeded in inspiring customer loyalty with top-tier clients such as Uber, Shell and MasterCard that generated $500,000 in agency revenue over a span of 8 months. 2. Spearheaded a nationwide McDonald’s Kit Kat McFlurry Weather Integrated Campaign which resulted in a 68% increase in sales within three weeks. 3. Managed Sensodyne’s Rapid Relief campaign that converted GSK into a long-term client. 4. Initiated Red Tape’s first and most successful countrywide corporate campaign with a record-breaking response of over 85,000 customer interactions in one week. 5. Developed content and collateral to support brand strategy and internal marketing initiatives.6. Point of contact between clients and the organization, providing day-to-day support and ensuring effective execution of project briefs and client campaigns.7. Drove creative strategy for client deliverables and internal assets such as social media content and strategy decks.8. Developed SEO strategy and recommendations for the corporate website and monitored its performance.9. Generated and presented post campaign analytics to continuously assess internal and external campaigns.

Kuala Lumpur, Malaysia

1. Successfully procured 8 new corporate partnerships to strengthen local brand presence.2. Grew repeat customer base by 11% in one year through SEO, SEM and PPC strategies.3. Played a significant role in implementing systems to analyze CLV (Customer Lifetime Value) and created customer loyalty programs to increase market share by 8% in one year. 4. Crafted targeted email messaging for stakeholders with an average open rate of 57%. 5. Facilitated Malaysia’s first-ever eco-friendly live public concert in partnership with Red Bull Malaysia and HELP University to raise $10,000 for a youth homeless shelter. 6. Actively contributed to creative development and production of digital and traditional marketing collateral such as social media posts, newsletters, brochures and menus.7. Created media plans and established contact with the local media and key opinion leaders to generate organic PR.8. Analyzed and presented campaign results for all strategic activities such as social media campaigns and special events to senior management.9. Managed daily activities and ad hoc projects such as social media calendar, customer database and special events.

Malaysia

Clients: MasterCard, Shell and Fuji Xerox.1. Delivered successful corporate and private events for industry leaders such as MasterCard, Shell and Fuji Xerox.2. Responsible for conceptualizing and presenting event plans to meet client briefs.3. Established and maintained working relationships with internal and external stakeholders.4. Assisted in all communications operations including Brand Recognition, Public Relations, Client Relations, Lead Generation, Trade Shows and Market Research.

Kuala Lumpur, Malaysia

Clients: Sephora, Coach, H&M, Ralph Lauren, Nike, Monki, Kronenbourg Brewery and Mammoth Emipre Group.1. Assisted in managing global industry giants by conducting daily media monitoring, presenting weekly reports and actively contributing in brainstorming sessions for future campaigns. 2. Provided support for media and private events as and when needed.3. Acted as the point of contact for members of the media seeking client's products on loan for photoshoots.

Professional Certificate, Digital Marketing, 90.75%

Search Engine Marketing, Marketing

Master’S Degree, Advertising, Cgpa 3.85

Bachelor’S Degree, Public Relations, Advertising, And Applied Communication, Cgpa 3.49

Gcse As And A'Level, Business And Social Skills

Gce- O Level, Gce O'Levels

Designation: Member of the Social Services Society. Responsibilities: Organize fundraisers for numerous causes, namely Daarul Sakoon (home.