Max Fishman Email & Phone Number

Chicago, Illinois, United States

Deerfield, Il, Us

Deerfield, Il, Us

Paris, France, Fr

• Lead a team of 3 as a Product Manager of a CRM Offer & Campaign tool for world’s largest fast-food restaurant, responsible for the product’s vision and strategic partnership with the client and vendor.• Conduct whiteboarding sessions with cross capability teams to gather requirements and solution new features and initiatives to solve for how they will be designed, developed, tested and implemented in an Agile delivery method.• Create and maintain product user guides and release notes for 50+ release versions, and provide trainings to the client and testing teams on the functionality of the system from a frontend and backend perspective.• Manage product backlog by setting priorities for current and future work of the DevOps, Developer and UX design teams, and manage all defect triaging and ad-hoc requests for both production and non-production environments.

Paris, France, Fr

• Supported world’s largest fast-food restaurant’s digital transformation journey as a Business Analyst and Release Manager, working with a CRM Offer & Campaign tool and Adobe Campaign for cross-channel customer experiences.• Managed deployment releases for feature upgrades, code fixes, and new builds across 40+ environments spanning 5 global markets by coordinating efforts with the client, testing teams, 3rd party vendor, and Change Management team.• Analyzed historical and current data of the team’s defect resolution performance to increase efficiencies. Dedicated more efforts toward improved training and quicker response time, which resulted in a decrease in total defects by over 35% and resolved defects over 20% faster on average each year in 2019 and 2020.

Chicago, Illinois, Us

• Analyzed the company’s product portfolio, identifying areas of advantage and disadvantage compared to our competitors. Created six strategic recommendations, born out of consumer insights and competitive learnings that will be implemented in 2018 to maximize portfolio efficiency. • Partnered with device manufacturers (Samsung, LG, etc.) to obtain $16.7 million in funding to support promotional offers designed to increase sales, meet strategic goals, and grow our customer base.• Created a survey to better understand resources that associates value when helping customers troubleshoot issues with their products. Insights from the survey were used to champion the deployment of a new frontline solution (OZMO).

4, Ie

• Analyzed and reported on the impact Brexit will have on the GDP and stock prices of companies in the UK, EU, Ireland, and the bank itself, including potential opportunities that may arise for the bank in the future.• Incorporated Lean Six Sigma techniques to create a more efficient and effective workplace in all branches of the bank.• Researched how Robotic Process Automation can be incorporated and standardized into the bank’s business plan, as well as possible concerns that can emerge if implemented.

Skokie, Illinois, Us

• Incorporated SEO techniques into 13 of the company’s websites to increase site views and relevancy on Google.• Utilized Google Analytics to find website data and enhance search terms used on the websites.• Updated internal database with consumer and prospect information for employees to view.

Technology Management, Marketing

Lochlann Quinn School Of Business