Property Management
Current• Served as consultant on internal processes, procedural improvements, and onboarding• Help manage over 960 units • Review and process apartment applications based on documents provided by applicants combined with various screenings results returned by a third party software• Created unique move in/out reports to maximize time value and efficiency • Created unique autoresponder email templates to streamline onboarding for new residents on all properties managed out of the Midwest corporate office• Assist tenants with their concerns, providing them with the best overall experience and service while simultaneously boosting value of the company perception• Audit system data to ensure information is accurate and up to date, further, to ensure any employee can access the firm real estate software, view real time data, and easily understand or discern any situation based on the information recorded in the system• Operate as a middle person between tenants and maintenance, tenants and outside vendors, tenants and owners