Max Vargas Email & Phone Number

● Recommended process improvements and system enhancements based on data analysis andfindings.● Collaborated with logistics and operations teams to troubleshoot and resolve issues duringinventory transfers between sites, ensuring minimal disruptions.● Ensured timely delivery of materials to support manufacturing operations by utilizing ERP SAPfor efficient planning and execution.● Identified, analyzed, and reported on trends and issues related to inventory discrepancies,escalating concerns for further review when necessary.● Monitored and tracked material deviations, asset diversions, receiving and quality discrepancies,and in-house completion processes to maintain inventory accuracy.

British Columbia, Canada

● Conducted testing on electronic boards and assembled them into final product enclosures.● Performed quality assurance (QA) checks on tested boards to ensure compliance with industrystandards and company specifications.● Documented and reported issues related to product performance, production processes, orquality control systems, contributing to process improvements.

Langley, Colúmbia Britânica, Canadá

●Received , sorted, stacked and scanned packages to pallets.●Helped to get customer's orders ready for delivery according to CPT(Customer Promised Time). ●Solved problems involving orders and packaging items to ensure customer's satisfaction.Ensured all the required components and resources are available in my department prior to the beginning of the shift. ●Escalated IT and safety related concerns that are not aligned with Amazon standards to department managers and working with them closely to provide support to resolve those issues.

Rio De Janeiro, Brazil

● Administered Active Directory by creating and managing users, passwords, groups, and securepolicies.● Provided technical support to over 5,000 users, ensuring smooth IT operations and timelyresolutions.● Developed and implemented system enhancements using JavaScript, PowerShell, and othertechnologies, aligning with business requirements and objectives.● Troubleshot and resolved software, hardware, printer, and LAN/WAN network issues, ensuringthe stability and performance of information systems and servers.● Implemented and maintained SAP ERP modules (SAP CRM, SAP Financial Accounting, SAP HR) tooptimize business workflows and operations.● Analyzed and resolved system logic issues, maintaining seamless system functionality.● Provided Tier 2 and Tier 3 support for desktop environments (Windows 7, 10), mobile devices(Android, iOS), and cloud-based environments (Citrix, VMware), including VIP user support.● Adhered to ITIL best practices to ensure efficient incident and service management.● Conducted day-to-day maintenance and support using IBM Maximo and JIRA.● Provided server maintenance and support (Windows Server 2012 R2, Linux Ubuntu, Citrix,VMware), ensuring reliable server performance.● Managed IT asset inventory, tracking and maintaining hardware and software assets.● Performed requirements gathering to identify and document user needs and technicalspecifications.● Conducted server maintenance tasks, including backups, upgrades, and server builds.● Monitored service levels to ensure compliance with SLAs (Service Level Agreements).● Created and maintained technical procedures and knowledge base articles to streamline incidentresolution and support processes.● Utilized Grafana and Kibana tools to manage services and databases, driving continuousimprovements and process optimization.we ● Opened and tracked support tickets with external vendors, ensuring timely resolution oftechnical issues.

Brazil

● Supported and maintained telecommunications systems and platforms, ensuring consistentperformance, reliability, and minimal downtime.● Provided remote Tier 1 and Tier 2 end-user support using IBM Maximo, efficientlytroubleshooting and resolving technical issues to maintain seamless operations

Brazil

● Developed COBOL-based solutions to enhance information systems, identifying systemdeficiencies and inefficiencies to optimize internal processes and improve performance.● Managed Windows Server 2012 R2, overseeing key infrastructure components such as electronicmail, Citrix environments, antivirus systems, SharePoint, and database servers (MySQL, Oracle).● Created technical manuals and system documentation using UML to ensure process clarity,standardization, and ease of future reference.● Provided Level 1 and Level 2 technical support for servers, services, and end-users, leveragingticket management software in adherence to ITIL best practices for efficient incident resolution.

Management Of Information Technology, Information Technology

B.Sc. In Information Systems, Information Technology