As a Project Manager, I am responsible for project governance, coordinating internal teams, suppliers, and vendors, as well as managing the client relationship. I primarily handle projects in the field of customer service automation, omnichannel contact centers and software developement.-Managing projects with an OTOBOSOQ approach (on time, on budget, on scope, on quality)-Responsible for managing the project budget, planning, and execution, aiming to achieve the set objectives… Show more As a Project Manager, I am responsible for project governance, coordinating internal teams, suppliers, and vendors, as well as managing the client relationship. I primarily handle projects in the field of customer service automation, omnichannel contact centers and software developement.-Managing projects with an OTOBOSOQ approach (on time, on budget, on scope, on quality)-Responsible for managing the project budget, planning, and execution, aiming to achieve the set objectives while respecting costs, maintaining scope, and meeting the timelines agreed with the client.-Managing risks and potential conflicts between the team and the client-Planning and conducting global project follow-ups, proposing corrective actions to the client to address deviations-Conducting comprehensive economic follow-ups in highly complex projects (revenues, costs, margins, payments, etc.)-Responsible for resource management and allocation based on priorities, forecasts, and risk mitigation actions-Managing client expectations within the contract, coordinating and aligning all involved project areas-Ensuring the quality of deliverables, in compliance with the contractual KPIs agreed with the client and the company ecosystem-Preparing and managing internal and client-facing progress reports, presentations, commercial offers, etc.-Estimating (cost, margin, revenues) initiatives and/or change requests and managing the related economic offerPresale- Developing and coordinating proposals that meet client/market needs- Proposing innovative and economically sustainable solutions- Evaluating new technologies and/or market products- Defining and developing commercial proposals for new clients Show less

I have been involved in the technical direction and/or management of software development projects in the fields of customer service automation, omnichannel contact centers, and software engineering for clients in the banking, finance, telecom, and media sectors.I have primarily worked on projects for the implementation of Virtual Agents, Voice Portals, Conversational IVRs, and customer service automation solutions integrated with major enterprise platforms (CTI, Web Portals, Mobile… Show more I have been involved in the technical direction and/or management of software development projects in the fields of customer service automation, omnichannel contact centers, and software engineering for clients in the banking, finance, telecom, and media sectors.I have primarily worked on projects for the implementation of Virtual Agents, Voice Portals, Conversational IVRs, and customer service automation solutions integrated with major enterprise platforms (CTI, Web Portals, Mobile Apps, Social Channels, CRM, middleware, etc.), based on on-premise/cloud technologies and Java (J2EE).Main activities:-Responsible for project management: Managing the project budget, planning and execution, resource management, and relationships with internal and external stakeholders-Supporting the Business in defining business cases, business requirements, use cases, impact assessments, etc.-Managing internal teams and suppliers-Providing technical supervision in defining and/or evaluating technological solutions and their implementation-Analyzing, designing, and planning solutions-Document preparation: HLD, LLD, technical-functional specifications-Estimates and offers-Progress reports with internal teams and clients-Estimates, costs, timelines, and planning-Resource management, allocation, and training-Planning and monitoring progress Show less

I have been involved in the implementation of solutions based on J2EE technology for telecom and banking clients: Web Applications, Web Services, Microservices, and applications integrated with contact center solutions, Customer Service Automation solutions, based on on-premise/cloud platforms and integrated with systems for natural language understanding (NLU/NLP), Automated Speech Recognition (ASR), such as Virtual Agents, Voicebots, chatbots, Conversational IVRs.Main… Show more I have been involved in the implementation of solutions based on J2EE technology for telecom and banking clients: Web Applications, Web Services, Microservices, and applications integrated with contact center solutions, Customer Service Automation solutions, based on on-premise/cloud platforms and integrated with systems for natural language understanding (NLU/NLP), Automated Speech Recognition (ASR), such as Virtual Agents, Voicebots, chatbots, Conversational IVRs.Main activities:Requirements analysisFeasibility studyTime and cost estimatesPlanning and progress monitoringSolution designJava developmentDocumentation HLD, LLD, technical-functional specifications, test booksUnit testing, System testing, Integration testing, UATEvaluation of Change Requests Show less

I was employed as CTI Engineer in a company operating in the telecommunications sectorI was responsible for the creation of the company Contact Center based on Genesys (CTI), Reitek (IVR), Siebel (CRM) technologies and the development of value-added services, based on new technological solutions provided by the market.I was responsible for coordinating external suppliers, ensuring compliance with deadlines, costs and quality of releases.

I was employed by a company operating in the CTI (Computer – Telephony Integration) sector, as a C programmer. I mainly dealt with the development of applications and the design of CTI systems based on Dialogic / Natural Micro Systems technologies integrated with company structures, also carrying out the research and development for the integration of new technologies, ASR, TTS.